DX NetOps in Action: Fujitsu Reduces TCO by 75% with Expanded “HumanCentric” Approach to NetOps

Fujitsu is a Japanese multinational information technology equipment and services company. Headquartered in Tokyo, Fujitsu has over 100 data centers worldwide. The company and its subsidiaries offer a diverse range of products and services in areas such as personal and enterprise computing (including x86), SPARC, and mainframe-compatible server products.

The challenge

Within Fujitsu Central Europe, the network operations (NetOps) team is responsible for the management of highly complex customer environments with thousands of devices, such as routers, switches, firewalls, load balancers, and more.

In supporting these types of environments in their data centers in Germany, the team was confronting two key challenges:

1. They lacked a unified operational dashboard that customers and internal staff could use to monitor inventory, performance, and real-time network health.
2. They didn’t have a high-scale performance analysis solution that could store, process, and display the massive amounts of information they needed.

The rapid and fundamental shifts taking place in their network environments compounded these early challenges. Today, the network paths of users look very different than they did just a year or two ago.

The solution: Experience-Driven NetOps

Today, the Fujitsu Central Europe team relies extensively on several DX NetOps by Broadcom products including Fault, Performance, and Flow for their both traditional and SDN deployments.

With AppNeta, the team can visualize the entire network path user traffic traverses, no matter where users are based or which networks they rely upon. AppNeta offers complete, hop-by-hop visibility of user traffic, including across SD-WAN, cloud, and last-mile ISP networks.

Results

Over the course of their 20-year partnership with Broadcom, Fujitsu Central Europe has realized numerous benefits, including:

• Enhanced Operational Efficiency. Through this partnership, Fujitsu has been able to realize increased operational efficiencies by improving monitoring processes, monitoring scale, and network configuration management practices. Broadcom solutions have helped boost efficiency by reducing alarm noise while improving visibility into the data that matters.
  
  For example, the team saw a 70% reduction in alarm noise, and now typically receives just five to 10 alarms a week. The team has also enhanced network configuration management processes with a repository for tracking known good configurations, change tracking, and compliance auditing.
• Improved Insights. Broadcom solutions deliver immediate topology visibility into network degradation hot spots, whether they’re arising in internal networks or third-party ISP or cloud environments. With the solution’s flow monitoring capabilities, teams can accurately identify outliers that matter and prioritize troubleshooting of network issues based on their impact on applications. With Broadcom solutions, the team has established improved visibility into performance trends, enabling improved capacity planning for the services offered.

To learn more about Fujitsu Central Europe’s “HumanCentric” approach to NetOps, check out the full case study!