August 28, 2023

DX NetOps in Action: Fujitsu Reduces TCO by 75% with Expanded “HumanCentric” Approach to NetOps

Fujitsu is a Japanese multinational information technology equipment and services company. Headquartered in Tokyo, Fujitsu has over 100 data centers worldwide. The company and its subsidiaries offer a diverse range of products and services in areas such as personal and enterprise computing (including x86), SPARC, and mainframe-compatible server products.

The challenge

Within Fujitsu Central Europe, the network operations (NetOps) team is responsible for the management of highly complex customer environments with thousands of devices, such as routers, switches, firewalls, load balancers, and more.

In supporting these types of environments in their data centers in Germany, the team was confronting two key challenges:

They lacked a unified operational dashboard that customers and internal staff could use to monitor inventory, performance, and real-time network health.
They didn’t have a high-scale performance analysis solution that could store, process, and display the massive amounts of information they needed.

The rapid and fundamental shifts taking place in their network environments compounded these early challenges. Today, the network paths of users look very different than they did just a year or two ago.

The solution: Experience-Driven NetOps

Today, the Fujitsu Central Europe team relies extensively on several DX NetOps by Broadcom products including Fault, Performance, and Flow for their both traditional and SDN deployments.

With AppNeta, the team can visualize the entire network path user traffic traverses, no matter where users are based or which networks they rely upon. AppNeta offers complete, hop-by-hop visibility of user traffic, including across SD-WAN, cloud, and last-mile ISP networks.

Results

Over the course of their 20-year partnership with Broadcom, Fujitsu Central Europe has realized numerous benefits, including:

Enhanced Operational Efficiency. Through this partnership, Fujitsu has been able to realize increased operational efficiencies by improving monitoring processes, monitoring scale, and network configuration management practices. Broadcom solutions have helped boost efficiency by reducing alarm noise while improving visibility into the data that matters.

For example, the team saw a 70% reduction in alarm noise, and now typically receives just five to 10 alarms a week. The team has also enhanced network configuration management processes with a repository for tracking known good configurations, change tracking, and compliance auditing.
Improved Insights. Broadcom solutions deliver immediate topology visibility into network degradation hot spots, whether they’re arising in internal networks or third-party ISP or cloud environments. With the solution’s flow monitoring capabilities, teams can accurately identify outliers that matter and prioritize troubleshooting of network issues based on their impact on applications. With Broadcom solutions, the team has established improved visibility into performance trends, enabling improved capacity planning for the services offered.

To learn more about Fujitsu Central Europe’s “HumanCentric” approach to NetOps, check out the full case study!

Tag(s): DX NetOps , AppNeta , Experience-Driven NetOps , Network Observability

Jeremy Rossbach

As the Chief Technical Evangelist for NetOps by Broadcom, Jeremy is passionate about meeting with customers to identify their IT operational challenges and produce solutions that fit their business and network transformation goals. Prior to joining Broadcom, he spent over 15+ years working in IT, across both public...

Other resources you might be interested in

Office Hours October 23, 2025

Rally Office Hours: October 9, 2025

Discover Rally's new AI-powered Team Health Widget for flow metrics and drill-downs on feature charts. Plus, get updates on WIP limits and future enhancements.

View Recording

Course October 23, 2025

AAI - Navigating the Interface and Refining Data Views

This course introduces you to AAI’s interface and shows you how to navigate efficiently, work with tables, and refine large datasets using search and filter tools.

Go to Training

Office Hours October 23, 2025

Rally Office Hours: October 16, 2025

Rally's new AI-driven feature automates artifact breakdown - transforming features into stories or stories into tasks - saving time and ensuring consistency.

View Recording

Blog October 22, 2025

What’s New in Network Observability for Fall 2025

Discover how the Fall 2025 release of Network Observability by Broadcom introduces powerful new capabilities, elevating your insights and automation.

Read Blog

eBook October 22, 2025

Modernizing Monitoring in a Converged IT-OT Landscape

The energy sector is shifting, driven by rapid grid modernization and the convergence of IT and OT networks. Traditional monitoring tools fall short.

Read eBook

Blog October 22, 2025

Your network isn't infrastructure anymore. It's a product.

See why it’s time to stop managing infrastructure and start treating the network as your company's most critical product. Justify investments and prove ROI.

Read Blog

Blog October 22, 2025

The Network Engineers You Can't Hire? They Already Work for You

See how the proliferation of siloed monitoring tools exacerbates IT skills gaps. Implement an observability platform that empowers the teams you already have.

Read Blog

Blog October 8, 2025

Nobody Cares About Your MTTR

This post outlines why IT metrics like MTTR are irrelevant to business leaders, and it emphasizes that IT teams need network observability to bridge this gap.

Read Blog

Blog October 8, 2025

Tag(ging)—You’re It: How to Leverage AppNeta Monitoring Data for Maximum Insights

Find out about tagging capabilities in AppNeta. Get strategies for making the most of tagging and see how it can be a game-changer for your operations teams.

Read Blog