August 28, 2023

DX NetOps in Action: Fujitsu Reduces TCO by 75% with Expanded “HumanCentric” Approach to NetOps

Fujitsu is a Japanese multinational information technology equipment and services company. Headquartered in Tokyo, Fujitsu has over 100 data centers worldwide. The company and its subsidiaries offer a diverse range of products and services in areas such as personal and enterprise computing (including x86), SPARC, and mainframe-compatible server products.

The challenge

Within Fujitsu Central Europe, the network operations (NetOps) team is responsible for the management of highly complex customer environments with thousands of devices, such as routers, switches, firewalls, load balancers, and more.

In supporting these types of environments in their data centers in Germany, the team was confronting two key challenges:

They lacked a unified operational dashboard that customers and internal staff could use to monitor inventory, performance, and real-time network health.
They didn’t have a high-scale performance analysis solution that could store, process, and display the massive amounts of information they needed.

The rapid and fundamental shifts taking place in their network environments compounded these early challenges. Today, the network paths of users look very different than they did just a year or two ago.

The solution: Experience-Driven NetOps

Today, the Fujitsu Central Europe team relies extensively on several DX NetOps by Broadcom products including Fault, Performance, and Flow for their both traditional and SDN deployments.

With AppNeta, the team can visualize the entire network path user traffic traverses, no matter where users are based or which networks they rely upon. AppNeta offers complete, hop-by-hop visibility of user traffic, including across SD-WAN, cloud, and last-mile ISP networks.

Results

Over the course of their 20-year partnership with Broadcom, Fujitsu Central Europe has realized numerous benefits, including:

Enhanced Operational Efficiency. Through this partnership, Fujitsu has been able to realize increased operational efficiencies by improving monitoring processes, monitoring scale, and network configuration management practices. Broadcom solutions have helped boost efficiency by reducing alarm noise while improving visibility into the data that matters.

For example, the team saw a 70% reduction in alarm noise, and now typically receives just five to 10 alarms a week. The team has also enhanced network configuration management processes with a repository for tracking known good configurations, change tracking, and compliance auditing.
Improved Insights. Broadcom solutions deliver immediate topology visibility into network degradation hot spots, whether they’re arising in internal networks or third-party ISP or cloud environments. With the solution’s flow monitoring capabilities, teams can accurately identify outliers that matter and prioritize troubleshooting of network issues based on their impact on applications. With Broadcom solutions, the team has established improved visibility into performance trends, enabling improved capacity planning for the services offered.

To learn more about Fujitsu Central Europe’s “HumanCentric” approach to NetOps, check out the full case study!

Tag(s): DX NetOps , AppNeta , Experience-Driven NetOps , Network Observability

Jeremy Rossbach

As the Chief Technical Evangelist for NetOps by Broadcom, Jeremy is passionate about meeting with customers to identify their IT operational challenges and produce solutions that fit their business and network transformation goals. Prior to joining Broadcom, he spent over 15+ years working in IT, across both public...

Other resources you might be interested in

Course February 2, 2026

AppNeta: Design Browser Workflows for Web App Monitoring

Learn how to design, build, and troubleshoot Selenium-based browser workflows in AppNeta to reliably monitor web applications and validate user experience.

Go to Training

Course February 2, 2026

DX NetOps: Time Zone and Business Hours Configuration and Usage

Learn how to set and manage time zones and business hours within DX NetOps Portal to ensure accurate data display and optimize analysis and reporting.

Go to Training

Office Hours January 29, 2026

Rally Office Hours: January 29, 2026

Learn more about the deep copy feature, and then hear a follow-up discussion on the slipped artifacts widget and more in this week's session of Rally Office Hours.

View Recording

Blog January 28, 2026

When DIY Becomes a Network Liability

While seemingly expedient, custom scripts can cost teams dearly. See why it’s so critical to leverage a dedicated network configuration management platform.

Read Blog

Blog January 26, 2026

Three Reasons Why You Shouldn’t Connect Just Any Team Tool to Clarity

See how connecting the wrong tools to Clarity can introduce more risk than value. Employ Rally and Clarity to enforce governance and filter out noise.

Read Blog

Office Hours January 22, 2026

Rally Office Hours: January 22, 2026

Learn about a custom view for dependency and blocked work reporting, plus a new field locking feature for admins.

View Recording

Course January 22, 2026

DX NetOps: Install Network Configuration Management

Learn how to install DX NetOps Network Configuration Management.

Go to Training

Video January 20, 2026

Automic Automation Cloud Integration: SAP Integration Suite Integration

Instantly inherit the advanced capabilities of your enterprise solution, enabling you to deliver your digital transformation more quickly and successfully.

Watch Video

Video January 20, 2026

Automic Automation Cloud Integration: Azure Power BI Agent Integration

Learn to integrate Automic Automation with Azure Power BI to schedule refreshes, monitor jobs, and orchestrate cloud workloads from a single interface.

Watch Video