Case Study

Large European MSP Reduces TCO by 75% with Expanded Human-Centric Approach to NetOps

A large European managed service provider (MSP) delivers a range of services to customers in a number of industries, including financial services, healthcare, manufacturing, and automotive.

"With the solution, the team has been able to realize dramatic improvements in alarm noise reduction and root cause analysis, so it can speed mean time to resolution (MTTR)."

Challenge

Supporting increasingly complex, modern, and software- defined infrastructures and customer environments, while ensuring optimized service levels.

Solution

Broadcom solutions offer the team high-scale operations monitoring, so they can more effectively ensure the availability of their infrastructure and customer services.

Benefit

Realized a 70% reduction in alarm noise, increased operational efficiencies, and reduced total cost of ownership by 75%.

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