May 24, 2022

Outstanding Customer Support That Gets Recognized

Agile planning is something that you can do on your own. But we learned a long time ago that, while you can do it on your own, having a strong support system in place helps make it better.

That’s why the Rally team makes a point to not only provide support when customers reach out, but also maintain a proactive Rally support network. Rally engineering, product and management comprise this network and are devoted to giving customers the necessary resources to keep agile efforts on track.

You might find this summary of different engagement opportunities with the Rally team a helpful resource. Whether you need 1:1 support or have product questions, there are different forums you can leverage.

To make sure that you’re supported as much as possible, we:

Host regular meetups and webinars. Our weekly office hours give you a way to get your questions answered, get advice on how to better use Rally, and discuss business problems that Rally might be able to address. We also run quarterly deep dives into Rally that offer insight into how Rally works and how you can use it to better plan your initiatives.
Offer framework support. Rally can support your methodologies and provide guidance regardless of the framework your organization has adopted. We are, however, a Scaled Agile Partner, which means we believe in the power of the Agile framework to help our customers. As part of this philosophy, we can provide support for everything from lean portfolio management to DevOps.
Provide a global support network. It doesn’t matter where you are in the world, we’ve got a support network that can help. Whether you’re installing for the first time or expanding use to other teams, we’ve got you covered globally.

When you understand the importance of strong support, customers tend to notice. Broadcom is pleased to be recognized as a Leader in the 2022 Enterprise Agile Planning Tools Magic Quadrant for the sixth consecutive year.

To get involved with one or many of our Rally customer engagement activities, please go here.

Tag(s): ValueOps , Rally

Michelle Kerby

Michelle brings more than 20 years of experience in marketing and sales leadership for Fortune 500 companies. She is passionate about solving customer challenges and creating loyal evangelists. Michelle is based in Silicon Valley.

Other resources you might be interested in

Blog December 22, 2025

Top 3 Trends Defining Network Observability in 2026

Discover the three specific trends that will define network observability in 2026. See how unified observability and predictive AI will shape the landscape.

Read Blog

Office Hours December 18, 2025

Rally Office Hours: December 18, 2025

Rally Office Hours features an AI-driven artifact breakdown tool that creates child items from features/stories. The Q&A covers capacity planning, forecasting and burnup charts.

View Recording

Blog December 17, 2025

Why 2025 Shattered the Old Rules of Network Management

This post reveals the five key lessons network operations leaders learned in 2025—and how they need to respond to be successful in 2026.

Read Blog

Blog December 17, 2025

The 2026 VMUG Report: Why Network Observability is the Heart of the New VCF Era

Get the top takeaways from the VMUG Cloud Operations and VCF User Experience Report 2026. See why network observability is key to successful VCF 9 migrations.

Read Blog

Video December 12, 2025

Automic Automation Cloud Integration: SAP S/4 HANA Application Jobs Integration

Simplify your SAP S/4HANA job management. Integrate with Automic Automation for central configuration, monitoring, and orchestration of all your enterprise jobs.

View Video

Video December 12, 2025

Automic Automation Cloud Integration: OpenSSH Integration

Master Open SSH automation. Use Automic Automation for centralized control, secure file transfer, command execution, and full job monitoring.

View Video

Office Hours December 11, 2025

Rally Office Hours: December 11, 2025

Discover Rally's new Ancestors field, static query box deprecation, non-conflicting saves, plus a dashboard demo and query writing tips.

View Recording

Blog December 10, 2025

3 Questions I Expect You to Ask Me

Ask these questions to gain a deeper understanding of a vendor. Find a partner who can solve today’s challenges and prepare you for what’s next.

Read Blog

Solution and Capabilities Briefs December 5, 2025

Carrier-Grade Network Observability: A Technology Brief for Telco Network Operations

Network Observability by Broadcom unifies data to provide contextual, AI-enabled insights for superior service availability, accelerated MTTR and improved MTTI, reduced operational costs, and the...

Read Technology Brief