<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=1110556&amp;fmt=gif">
Skip to content
Meet Our Experts Customize My Content Contact Us
      May 24, 2022

      Outstanding Customer Support That Gets Recognized

      Written by: Michelle Kerby

      Agile planning is something that you can do on your own. But we learned a long time ago that, while you can do it on your own, having a strong support system in place helps make it better.

      That’s why the Rally team makes a point to not only provide support when customers reach out, but also maintain a proactive Rally support network. Rally engineering, product and management comprise this network and are devoted to giving customers the necessary resources to keep agile efforts on track.

      You might find this summary of different engagement opportunities with the Rally team a helpful resource. Whether you need 1:1 support or have product questions, there are different forums you can leverage.

      To make sure that you’re supported as much as possible, we:

      1. Host regular meetups and webinars. Our weekly office hours give you a way to get your questions answered, get advice on how to better use Rally, and discuss business problems that Rally might be able to address. We also run quarterly deep dives into Rally that offer insight into how Rally works and how you can use it to better plan your initiatives.
      2. Offer framework support. Rally can support your methodologies and provide guidance regardless of the framework your organization has adopted. We are, however, a Scaled Agile Partner, which means we believe in the power of the Agile framework to help our customers. As part of this philosophy, we can provide support for everything from lean portfolio management to DevOps.
      3. Provide a global support network. It doesn’t matter where you are in the world, we’ve got a support network that can help. Whether you’re installing for the first time or expanding use to other teams, we’ve got you covered globally.

      When you understand the importance of strong support, customers tend to notice. Broadcom is pleased to be recognized as a Leader in the 2022 Enterprise Agile Planning Tools Magic Quadrant for the sixth consecutive year.

      To get involved with one or many of our Rally customer engagement activities, please go here.

      Tag(s): ValueOps , Rally

      Michelle Kerby

      Michelle brings more than 20 years of experience in marketing and sales leadership for Fortune 500 companies. She is passionate about solving customer challenges and creating loyal evangelists. Michelle is based in Silicon Valley.

      Other resources you might be interested in

      icon
      Video March 27, 2026

      Automic Automation Cloud Integrations: AWS Glue Automation Agent

      Broadcom's AWS Glue Automation Agent lets you easily execute AWS Glue jobs, monitor and manage them with your existing enterprise workload automation, as well as other cloud-native activities.

      Watch Video
      icon
      Course March 26, 2026

      AppNeta: Create Monitoring Policies for Active Monitoring

      Learn how to create and configure monitoring policies in AppNeta in order to set up active network and web application monitoring.

      Go to Training
      icon
      Blog March 26, 2026

      Debunking the Myth of the Homogeneous Network

      Tame multi-vendor network chaos by harnessing a single, scalable observability platform that unifies fault, performance, and configuration data.

      Read Blog
      icon
      Course March 26, 2026

      DX NetOps: Network Observability Deployment Engine (NODE) Install

      Learn how to establish the foundational architecture for the Network Observability Deployment Engine (NODE) by mastering the deployment of CaaS and LCM.

      Go to Training
      icon
      Office Hours March 26, 2026

      Rally Office Hours: March 26, 2026

      Learn about enhancing navigation with shared custom view pinning and improving the transition from legacy custom pages through new administrative and conversion tools in this week's Rally Office...

      View Recording
      icon
      Blog March 24, 2026

      Mastering DX Netops Upgrade Automation

      Learn how version 25.4.6 of the DX NetOps Upgrade Automation Tool provides new capabilities that make upgrades more resilient, transparent, and efficient.

      Read Blog
      icon
      Office Hours March 19, 2026

      Rally Office Hours: March 19, 2026

      In this week's Rally Office hours, learn about Rally's new custom view revision history, color-coded tags, and AI-generated HTML widget tips.

      View Recording
      icon
      Blog March 16, 2026

      The Safe Bridge to S/4HANA: Why Your AutoSys Strategy Remains Rock Solid

      Don't replace your scheduler during your SAP S/4HANA migration. AutoSys is S/4HANA ready, so you can stick with the solution and streamline your migration

      Read Blog
      icon
      Office Hours March 12, 2026

      Rally Office Hours: March 12, 2026

      Discover a new Rally course on Broadcom Software Academy featuring Custom Views and milestone dashboards, then learn about early adopter opportunities for MCP server OAuth authentication.

      View Recording