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May 24, 2022

Outstanding Customer Support That Gets Recognized

by: Michelle Kerby

Agile planning is something that you can do on your own. But we learned a long time ago that, while you can do it on your own, having a strong support system in place helps make it better.

That’s why the Rally team makes a point to not only provide support when customers reach out, but also maintain a proactive Rally support network. Rally engineering, product and management comprise this network and are devoted to giving customers the necessary resources to keep agile efforts on track.

You might find this summary of different engagement opportunities with the Rally team a helpful resource. Whether you need 1:1 support or have product questions, there are different forums you can leverage.

To make sure that you’re supported as much as possible, we:

  1. Host regular meetups and webinars. Our weekly office hours give you a way to get your questions answered, get advice on how to better use Rally, and discuss business problems that Rally might be able to address. We also run quarterly deep dives into Rally that offer insight into how Rally works and how you can use it to better plan your initiatives.
  2. Offer framework support. Rally can support your methodologies and provide guidance regardless of the framework your organization has adopted. We are, however, a Scaled Agile Partner, which means we believe in the power of the Agile framework to help our customers. As part of this philosophy, we can provide support for everything from lean portfolio management to DevOps.
  3. Provide a global support network. It doesn’t matter where you are in the world, we’ve got a support network that can help. Whether you’re installing for the first time or expanding use to other teams, we’ve got you covered globally.

When you understand the importance of strong support, customers tend to notice. Broadcom is pleased to be recognized as a Leader in the 2022 Enterprise Agile Planning Tools Magic Quadrant for the sixth consecutive year.

To get involved with one or many of our Rally customer engagement activities, please go here.

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