November 30, 2022

Q&A: Financial Firms Boost Employee Engagement with Clarity

The financial industry is highly competitive. It’s essential that companies are able to have the right people working on the right things at all times, and that resources are as fully utilized as possible. At the typical scale financial companies need, that can be a challenge. We spoke to a number of companies to understand how they go about managing such large, complex operations.

What are the challenges you need to overcome to be successful?

Our firm, for example, has about 12,000 employees and contractors working on our IT initiatives. That’s a lot of people with different roles, reporting lines, and commitments. It’s also a tremendous number of projects to support. We need to be able to see all resources across all functions and allocations in order to understand where our current and upcoming bottlenecks are, where we have opportunities, and where we have over- or under-allocation issues.

How do you go about addressing those problems?

It can’t be through a standard approach. We need to be able to deliver work using traditional, Agile, and increasingly hybrid ways of working; a single standard process and resource pool, therefore, doesn’t work. Instead, we need a tool that supports different ways of working while still providing us with a complete picture of resourcing. We also require the ability to report, analyze, and model resource availability and utilization to optimize performance.

We need to be able to connect work with strategy so that we understand the business impact of our resourcing decisions and challenges. We also need to be able to quickly understand how variances between planned and actual resource needs impact performance. All stakeholders need to see information in a context that makes sense for them – resource owners seeing what their people were doing, project managers understanding where their challenges and bottlenecks were, and so on.

What do you do, and how does it help?

We use Broadcom’s Clarity platform, which gives us exactly what we need. We can assign resources using individuals or roles, monitor actual vs. planned utilizations, and report on all areas where we have challenges and opportunities. We can also model different project schedules and mixes to understand resource impacts. Clarity’s insights give us a level of understanding of our resources that we just haven’t had before.

We do the same thing using Broadcom’s Value Stream Management (VSM) solution that combines the Clarity platform with Rally. As an increasing amount of our work moves to Agile, our teams can operate in Rally while we can consolidate resource information from all work management tools in Clarity, helping us understand what’s happening across all work delivery approaches. It makes resource decisions faster and easier, and improves those decisions’ effectiveness and efficiency.

How is this driving your success?

Companies always say that people are their most important asset, and it’s true. When we are able to better understand what’s happening with our resource utilization and allocation, not only are we more effective and efficient, but we are also able to improve employee engagement and motivation. Every individual feels that the organization better understands the situation that they are in, and feels that their workload is better balanced.

Additionally, the fact that Broadcom’s solution connects work directly with strategies allows all our people to understand how they are contributing to the success of the business. That’s powerful, and drives even greater performance.

Tag(s): Value Stream Management , ValueOps , Clarity

Alf Abuhajleh

Alf Abuhajleh markets Clarity by Broadcom. From early-days cloud computing, mobile apps and cognizant enterprise apps, Alf spent the past 25 years developing and launching emerging technologies in Silicon Valley.

Other resources you might be interested in

Solution and Capabilities Briefs December 5, 2025

Carrier-Grade Network Observability: A Technology Brief for Telco Network Operations

Network Observability by Broadcom unifies data to provide contextual, AI-enabled insights for superior service availability, accelerated MTTR and improved MTTI, reduced operational costs, and the...

Read Technology Brief

Blog December 3, 2025

You've Found the Waste In Your Network Operations. Now What?

Leverage the Six Sigma framework to gain a roadmap for converting network data into permanent optimizations. Start systematically eliminating network issues.

Read Blog

Blog November 26, 2025

The Silent Sabotage of Configuration Drift

See how manual network changes lead to configuration drift, which can cause security holes, compliance violations, and network outages.

Read Blog

Course November 25, 2025

AAI - Configuring & Responding to Jobstream Alerts

This course walks you through how jobstream alerts work in AAI, and how to tailor them to your workload needs.

Go to Training

Office Hours November 25, 2025

Rally Office Hours: November 20, 2025

Get the scoop on the latest Rally updates, including new AI features, customizable planning boards, and essential tips for managing service accounts and custom views.

View Recording

Course November 24, 2025

AAI Fundamentals

Gain a solid introduction to Automation Analytics and Intelligence (AAI)—a powerful platform that unifies and optimizes automated workflows across complex IT environments.

Go to Training

Blog November 19, 2025

Is Your Network Modernization Frozen by Fear?

See how the “if it ain’t broke, don’t fix it” mindset delays many network modernization projects. Employ network observability and migrate with confidence.

Read Blog

Blog November 13, 2025

The Seven Wastes of Network Operations

Discover the seven common areas of waste in network operations, and see how network observability helps you systematically eliminate this waste.

Read Blog

Blog November 13, 2025

Your NOC's Most Important New Skill? Ignoring Things

See why collecting more data has backfired, creating alert fatigue and burying critical problems in noise. Harness observability to focus on what’s relevant.

Read Blog