The waiting can be intensely stressful.
You are mid-way through a critical production upgrade during the weekend. The schedule is tight. Suddenly there is an unexpected problem you aren’t able to resolve. You need help. So, you call in a support ticket.
And that’s when the waiting starts. While you’re waiting for the support team to review and get back to you, questions race through your mind: How quickly will they respond to the ticket? Do they have all the data they need to resolve the issue? Will the production upgrade be completed inside the outage window? Maybe it would be best to back out now and cancel the upgrade? But if I do cancel now, the next maintenance window isn’t for another three months.
Make no mistake, production upgrades of any kind are fraught with worry and risk.
It doesn’t need to be this way.
If you are planning a Broadcom Automation upgrade, you can now take advantage of our new “Broadcom Designated Upgrade Weekend events.” Free to Broadcom Support customers, these events are designed to improve the outcomes of production environment upgrades.
What are these events?
You might not need to call on Broadcom Support during your production upgrade. After all, over 98% of upgrades where customers provided their plan and followed Broadcom Support’s feedback were successful.
However, by scheduling your upgrade during one of the Designated Upgrade Weekend events, you have the reassurance of knowing that Broadcom’s experts are by your side. Not only do these people understand your environment and Broadcom Automation configuration, but they manage these sorts of upgrades week-in, week-out and truly care that you succeed.
How do the events work?
Broadcom Support and Engineering will be on-hand during upcoming designated weekends to help you quickly overcome any unexpected roadblocks you might come up against during your production upgrade. Whatever the query related to your upgrade, Broadcom teams are on standby with expert assistance.
Upcoming Production Designated Upgrade Weekend events are confirmed, with more planned. The dates are:
- April 9th – 10th, 2022 (Automic Automation v21 and AppWorx 9.4.1)
- April 23rd – 24th, 2022 (AutoSys Workload Automation 12.0 SP1)
- June 18th – 19th, 2022 (AutoSys Workload Automation 12.0 SP1)
- July 16th – 17th, 2022 (Automic Automation v21, AppWorx 9.4.1, and Dollar Universe v7)
To participate in these events, you need to inform Support about which weekend you intend to upgrade. This could be through your accounts team, raising a Sev4 case on Broadcom Support, or completing our online form.
We will also need your upgrade plan at least a month before the event so that support can review and provide updates to your plan. This way, our team is fully informed about your implementation plan and will use the shared insights to react more immediately to any issues you may experience.
Why upgrades matter
You may wonder, “why do I need to upgrade?” Just a few of the many reasons include:
- Minimize risk across your business-critical applications and infrastructure
- Guarantee you are on the latest releases with the most critical fixes
- Receive the latest features and functionality, latest certifications, and third-party integrations
- Eliminate service and support interruptions that could negatively impact your IT operations
Sign up for proactive notifications about the latest releases on the Broadcom Support Portal. You can also view the product lifecycle of products on the portal.
Complete this online form to register interest in the Broadcom Designated Upgrade Weekend events.

Shannon Hebert
In his 20-plus years of Technical Support/Escalation Management career, Shannon Hebert has spent 11 years at Broadcom leading the Automation Support spaces in both distributed and mainframe. For the past seven years, Shannon has been responsible for ensuring best-in-class support for our global Automation customers....
Other resources you might be interested in
Nobody Cares About Your MTTR
This post outlines why IT metrics like MTTR are irrelevant to business leaders, and it emphasizes that IT teams need network observability to bridge this gap.
Rally Office Hours: October 2, 2025
The Rally Model Context Protocol (MCP) Server acts as a standardized interface for AI models and developer tools. Learn about this exciting new feature then follow the weekly Q&A session with Rally...
Why 1% Packet Loss Is the New 100% Outage
In an era of real-time apps and multiple clouds, the old rules about 'acceptable' network errors no longer apply. See why you need end-to-end observability.
Rally Office Hours: September 25, 2025
Rally Office Hours delivers an essential product tip: Learn to transition from Legacy Custom Pages to powerful Custom Views. Plus, Q&A insights.
Defining the Network Engineer of Tomorrow
Read this post and see why the most important investment isn't in new hardware, but in transforming your team from device managers to service delivery experts.
Harnessing AppNeta’s Browser- and HTTP-based Workflows to Track User Experience
AppNeta’s browser- and HTTP-based workflows let you see what users actually experience. Preempt issues before they become headaches for your end users.
“Rego U” Recap: Why SPM Is Still Hot
Rego Consulting’s Annual Conference underscored why strategic portfolio management (SPM) is still essential. Leverage SPM to bridge strategy and execution.
What's New in AutoSys 24.1: Built for the Modern Automation Landscape
See how AutoSys 24.1 is designed to streamline your daily tasks, accelerate troubleshooting, and simplify how you integrate with the latest technologies.
Rally Office Hours: September 18, 2025
In the latest edition of Rally office hours, learn about changes to the Progress Views widget and then follow the weekly Q&A session with Rally product experts.