With the extension of hybrid work and the rise in popularity of remote work, IT Operations teams now spend an unsustainable percentage of their time troubleshooting. IT no longer owns and controls 100% of the delivery path of business-critical apps, so they require additional visibility to see into these networks. In order to understand end-user performance, you have to get the end-user perspective by testing from the user’s actual location. Whether users are in the office or at home, you need to measure the network paths to business-critical apps – wherever they are hosted – in the data center, the cloud, or as third party apps.
Here are some of the top highlights released over the past few months from AppNeta to combat poor visibility and long troubleshooting times for IT Ops teams:
Automate End-User Experience Visibility at Scale
AppNeta provides real time visibility into the end-to-end performance for users in hybrid and distributed work environments, and a series of upcoming improvements make this insight easier than ever:
- Automatic User Geo-Location. Knowing where a user is connecting from is critical in understanding the scope of issues and correlating issues affecting multiple users. AppNeta now automatically resolves the users WAN IP address to the geographic city they are connecting from, making the monitoring of large remote work forces easier than ever.
- Performance Indexed by Username and Hostname. All of AppNeta performance monitoring has been indexed by the username currently logged into a workstation, and the hostname of that workstation. This puts troubleshooting and reporting on performance issues in the context of the users affected without any management overhead.
- Advanced Host Information. User experience issues can be caused by issues on the user’s workstation, and AppNeta now collects details about the OS and patch level, storage system, CPU, Memory, and other key system resources automatically to expedite troubleshooting the root cause of issues on a user’s computer.
- All of these services support advanced PII controls, enabling administrators to control the collection of this information for their entire account or any subset of users to comply with local or company privacy regulations.
Web Performance Visibility from the Workstation
AppNeta provides the most detailed and actionable network performance data from the workstation, and now we are adding layer 7 web performance visibility. This complete picture of layer 3 and 4 network performance with lightweight web performance and availability testing ensures that all critical applications are working as expected for all employees local and remote.
There is certainly more to come, so stay tuned. These updates are core to our goals of reducing the mean time to resolution for IT and providing unparalleled visibility into internal and external app delivery networks.
Alec Pinkham
Alec is a Product Marketing Manager for the AppNeta solution at Broadcom. He spent seven years with AppNeta in the Application and Network Performance Monitoring space before joining Broadcom. Prior to AppNeta his background is in software product management in HMI/SCADA solutions for industrial automation as well as...
Other resources you might be interested in
DX NetOps: Harness Syslog for Operational Visibility
Learn how to configure DX NetOps for robust syslog ingestion, gaining comprehensive operational visibility by displaying all external syslog messages directly within DX NetOps Portal.
Rally Office Hours: September 4, 2025
In the latest edition of Rally office hours, learn how to view filter substitutions and then follow the weekly Q&A session with Rally product experts.
Rally Office Hours: September 11, 2025
Hear about recruiting MCP Server early adopters and ancestor filtering in Rally's Custom Lists, then follow the weekly Q&A session with Rally product experts.
Powering RAG Pipelines With Automic Automation
See how Automic Automation optimally equips you for the AI revolution, combining proven enterprise capabilities with the potential of generative AI.
Unlock Real-Time AWS Observability With Streaming Ingestion in DX Operational Observability
With streaming ingestion capabilities, DX Operational Observability offers visibility into your AWS telemetry, enhancing insights and incident response.
Observability and IT Monitoring Governance: Establishing Order (Part 3 of 4)
Find out how DX Unified Infrastructure Management (DX UIM) supports monitoring governance, enabling teams to manage configurations and track alarm policies.
Observability and IT Monitoring Governance (Part 4 of 4)
This post shows how baselines, KPIs, and thresholds are essential for monitoring governance. See how IT can shift from reactive to proactive IT management.
What's Really Happening in Your Branch Office Network?
Fragmented monitoring tools create critical visibility gaps in branch networks. Find out why you need network observability to pinpoint the cause of issues.
Rally Office Hours: August 28, 2025
Learn about the general availability of the AI writing assistant in Rally, then follow the weekly Q&A session with Rally product experts.