February 10, 2023

Announcing the Weekend Upgrade Program for Automic Automation Intelligence

Shannon Hebert, Head of Support for AOD Automation, provides answers to commonly asked questions on the addition of Automic Automation Intelligence (AAI) to the Weekend Upgrade Program. Shannon has led Automation Support in both distributed and mainframe environments. He has 20-plus years of experience in Technical Support and Escalation Management. A firm believer in leading by example, Shannon holds an AWS Solution Architect certification and is furthering his collegiate studies.

What is Broadcom’s Weekend Upgrade Program and How Long Has It Been Running?

Broadcom staffs our Support and Engineering teams on set weekends for all upgrade-related topics encountered. We kicked this off in our Automation space in late 2021 because we know how mission-critical our automation software is for our customers’ businesses. The weekends chosen are in months when we tend to see most of our customers upgrading their environments.

What Benefits Do Customers Get From Broadcom Upgrade Weekends?

All customers who sign up to participate in our Upgrade Weekends are successful in running on the latest GA release. One customer told us that, “No other vendors are providing this level of focus, not even IBM or other large vendors we work with. This is a huge benefit from Broadcom that we're excited about participating in!"

What Is Included in the Program?

We spend time with our customers to ensure they’ve adequately prepared for their upgrade. Specifically, we:

Review their upgrade plans in advance and provide recommendations based on best practices and challenges we’ve seen other customers experience. (As a side note, we offer all our customers this opportunity, even outside our designated upgrade weekend event. All they need to do is create a Sev 4 case and upload the plan to begin the process.)
Attend customer-hosted virtual meetings to proactively check in, ensure all is going smoothly, and answer any questions.
Staff team members from 6 AM to 6 PM PT to handle all upgrade-related cases. Engineering is also readily available to jump in where needed. We notify our Call Center of the customers participating, so all upgrade-related inquiries from those who sign up are immediately routed to our staffed team. This, combined with the other benefits, helps significantly reduce the time required to complete the upgrade, reducing the risk to the customer’s business.

Why Do Customers Want to Upgrade to the Latest Version of AAI?

Automic Automation Intelligence’s (AAI’s) 6.4.4 release continues the evolution of our Web UI, including:

Addition of global job search
Job details pages
Scheduler administration
Business area support
New and improved system monitoring
Fully-integrated context-aware help

For more information about AAI’s current capabilities, you can also read AAI Head PM, Jennifer Chisik’s blog post.

Is It Difficult to Upgrade AAI?

AAI has been engineered to have lightweight install and upgrade capabilities that don’t require significant effort. Questions typically arise when configuring the functionality to suit your business best, and should that happen our latest guides, integrated help, and Broadcom Support will ensure your success.

What Dates Are Set Aside for AAI Upgrade Weekends?

March 25-26, 2023
June 24-25, 2023
September 30-October 1, 2023

Where Do Customers Sign Up?

Visit the Weekend Upgrade Program page to fill out a short form and we will contact you with the details. Alternatively, you can create a Severity 4 ticket to inform us of your plans.

Tag(s): Automation , AAI

Jennifer Liharik

Jennifer is a senior product marketing manager for Automation solutions from Broadcom Software and enjoys helping customers gain business value from today's complex technology. Jennifer has worked as a product marketer, process improvement consultant, and strategic advisor in the B2B software, life sciences, retail,...

Other resources you might be interested in

White Paper June 5, 2026

How to Install Automic Automation Kubernetes Edition v26 in Azure

Master the deployment of Automic Automation v26 on Azure AKS. Cover database setup, TLS certificates, and the new Kubernetes Gateway API.

Read White Paper

White Paper June 5, 2026

How to Install Automic Automation Kubernetes Edition v24 in Azure

Deploy Automic Automation Kubernetes Edition v24 on Azure AKS with this step-by-step installation and configuration guide.

Read White Paper

White Paper June 5, 2026

How to Install Automic Automation Kubernetes Edition v26 in AWS

Learn how to deploy Automic Automation Kubernetes Edition v26 on AWS EKS with this step-by-step guide for configuring databases, secrets, and agents.

Read White Paper

Blog June 4, 2026

Speed with Confidence: Managing Delivery Risk in an AI-driven Development World

Stop relying on hunches and guesswork to track and manage delivery progress. Rally's milestone delivery confidence capability offers a data-driven approach.

Read Blog

Video June 4, 2026

Cloud Orchestration with ESP dSeries Workload Automation

Learn how Broadcom's ESP dSeries Workload Automation simplifies cloud orchestration and centralizes control of hybrid workloads.

Video

Blog June 4, 2026

Automating Device and OS Compliance in Air-Gapped Networks with Agentic AI

Secure air-gapped networks by automating device compliance. Employ a hybrid agentic AI workflow that separates public intelligence from internal audits.

Read Blog

Office Hours May 28, 2026

Rally Office Hours: May 28, 2026

Discover the latest Rally product updates and event news, including tips for migrating from legacy custom pages to custom views.

View Recording

Course May 22, 2026

AppNeta: Create Monitoring Policies for Active Monitoring

Learn how to create and configure monitoring policies in AppNeta in order to set up active network and web application monitoring.

Go to Training

Office Hours May 21, 2026

Rally Office Hours: May 21, 2026

Explore the latest Rally updates, including support for OAuth and portfolio-level Kanban boards. Get expert tips for reserving capacity for unplanned work.

View Recording