August 4, 2021

Baystate Health Employs DX NetOps to Manage Pandemic-Related Demand and Ensure 100% Network Availability

As we all know, the pandemic changed everything, from the way we shopped to the way we received healthcare. It introduced a whole new way to interact with healthcare professionals for yearly check-ups, consultations, and more. The pandemic also put the network in the spotlight as a critical method to deliver reliable applications experiences. All, if not most medical professionals used the telehealth application as one of the only ways to provide quality patient care.

Rolling out a new application is hard enough for IT teams but combining that with the demands of a pandemic and having no user demand and network capacity baseline for a new application like the telehealth experience is beyond challenging.

So Baystate Health relied on Broadcom’s DX NetOps network monitoring software to ensure their networks would reliably support a new and expansive telehealth application while delivering a consistent, reliable experience for patients and providers.

Download the case study today to understand why Baystate Health said, “With DX NetOps network monitoring software, the team can deliver optimized experiences, even after the pandemic significantly increased network bandwidth consumption.” and “The team is able to maintain 100% network availability and ensure uninterrupted, high-quality patient care.”

Tag(s): DX NetOps , Network Observability

Jeremy Rossbach

As the Chief Technical Evangelist for NetOps by Broadcom, Jeremy is passionate about meeting with customers to identify their IT operational challenges and produce solutions that fit their business and network transformation goals. Prior to joining Broadcom, he spent over 15+ years working in IT, across both public...

Other resources you might be interested in

Course October 23, 2026

AAI v26.0 - Linux Standalone Upgrade

Learn how to upgrade a standalone AAI installation on Linux from version 24.4.x to 26.0. Find out about updated configuration and log structures.

Go to Training

Course October 23, 2026

Automic Automation v26 Standard Administration – Agents

This course covers two agent administration topics in Automic Automation version 26 (Standard): Centralized Agent Upgrade (CAU) and Agent authentication.

Go to Training

Course October 23, 2026

Automic Automation V26 Standard Administration - General Topics

This course provides Automic Automation v26 administrators with a direct, technical breakdown of core system configuration and maintenance tasks.

Go to Training

Course October 23, 2026

Automic Automation V26 Standard Administration - Advanced Processes

This course covers the Automation Engine (AE) server processes in Automic Automation version 26 (Standard).

Go to Training

Solution and Capabilities Brief October 16, 2026

Automic Automation: Transition to SAP RISE with Confidence

Automic Automation safeguards Clean Core architecture, mitigates SAP RISE migration risks, and unifies enterprise scheduling from mainframe to cloud.

Read Solution Brief

Solution and Capabilities Brief October 16, 2026

AutoSys Workload Automation: Transition to SAP RISE with Confidence

AutoSys safeguards Clean Core architecture, mitigates SAP RISE migration risks, and unifies enterprise workload scheduling from mainframe to cloud systems.

Read Solution Brief

Course October 14, 2026

AppNeta: Manage Alarm Rules

Learn how to create and manage alarm rules in AppNeta. Detect, isolate, and present user-impacting issues to network operations center teams.

Go to Training

Office Hours October 8, 2026

Rally Office Hours: October 8, 2026

Find out about a new “my notifications” widget and an enhanced planned/unplanned widget. Hear about diverging axis views and upcoming cycle time widgets.

View Recording

Blog October 2, 2026

Going Off-Road: How We Bulletproofed Automic's Zero Downtime Upgrades

To ensure absolute reliability at SaaS scale, Automic Automation recently evolved its ZDU strategy.

Read Blog