<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=1110556&amp;fmt=gif">
Skip to content
Meet Our Experts Customize My Content Contact Us
      August 4, 2021

      Baystate Health Employs DX NetOps to Manage Pandemic-Related Demand and Ensure 100% Network Availability

      Written by: Jeremy Rossbach

      As we all know, the pandemic changed everything, from the way we shopped to the way we received healthcare. It introduced a whole new way to interact with healthcare professionals for yearly check-ups, consultations, and more. The pandemic also put the network in the spotlight as a critical method to deliver reliable applications experiences. All, if not most medical professionals used the telehealth application as one of the only ways to provide quality patient care.

      Rolling out a new application is hard enough for IT teams but combining that with the demands of a pandemic and having no user demand and network capacity baseline for a new application like the telehealth experience is beyond challenging.

      So Baystate Health relied on Broadcom’s DX NetOps network monitoring software to ensure their networks would reliably support a new and expansive telehealth application while delivering a consistent, reliable experience for patients and providers.

      Download the case study today to understand why Baystate Health said, “With DX NetOps network monitoring software, the team can deliver optimized experiences, even after the pandemic significantly increased network bandwidth consumption.” and “The team is able to maintain 100% network availability and ensure uninterrupted, high-quality patient care.”

      Tag(s): DX NetOps , Network Observability

      Jeremy Rossbach

      As the Chief Technical Evangelist for NetOps by Broadcom, Jeremy is passionate about meeting with customers to identify their IT operational challenges and produce solutions that fit their business and network transformation goals. Prior to joining Broadcom, he spent over 15+ years working in IT, across both public...

      Other resources you might be interested in

      icon
      Blog December 17, 2025

      Why 2025 Shattered the Old Rules of Network Management

      This post reveals the five key lessons network operations leaders learned in 2025—and how they need to respond to be successful in 2026.

      Read Blog
      icon
      Blog December 17, 2025

      The 2026 VMUG Report: Why Network Observability is the Heart of the New VCF Era

      Get the top takeaways from the VMUG Cloud Operations and VCF User Experience Report 2026. See why network observability is key to successful VCF 9 migrations.

      Read Blog
      icon
      Video December 12, 2025

      Automic Automation Cloud Integration: SAP S/4 HANA Application Jobs Integration

      Simplify your SAP S/4HANA job management. Integrate with Automic Automation for central configuration, monitoring, and orchestration of all your enterprise jobs.

      View Video
      icon
      Video December 12, 2025

      Automic Automation Cloud Integration: OpenSSH Integration

      Master Open SSH automation. Use Automic Automation for centralized control, secure file transfer, command execution, and full job monitoring.

      View Video
      icon
      Video December 11, 2025

      Rally Office Hours: December 11, 2025

      Discover Rally's new Ancestors field, static query box deprecation, non-conflicting saves, plus a dashboard demo and query writing tips.

      View Recording
      icon
      Blog December 10, 2025

      3 Questions I Expect You to Ask Me

      Ask these questions to gain a deeper understanding of a vendor. Find a partner who can solve today’s challenges and prepare you for what’s next.

      Read Blog
      icon
      Solution and Capabilities Briefs December 5, 2025

      Carrier-Grade Network Observability: A Technology Brief for Telco Network Operations

      Network Observability by Broadcom unifies data to provide contextual, AI-enabled insights for superior service availability, accelerated MTTR and improved MTTI, reduced operational costs, and the...

      Read Technology Brief
      icon
      Office Hours December 4, 2025

      Rally Office Hours: December 4, 2025

      Get the latest Rally updates, including a new Release Tracking page, and hear Q&A on revision history reporting, custom boards, and capacity planning.

      View Recording
      icon
      Blog December 3, 2025

      You've Found the Waste In Your Network Operations. Now What?

      Leverage the Six Sigma framework to gain a roadmap for converting network data into permanent optimizations. Start systematically eliminating network issues.

      Read Blog