Automic Automation: Delivering Service Orchestration & Automated Remediation

Using Automic Automation to Empower Lines of Business with Self-Service

By providing self-service access to automation platforms for business users, Automic Automation enables them to execute tasks and access information without depending on IT. This accelerates project completions and improves responsiveness to customer needs but also significantly reduces the workload on IT departments. It also improves user satisfaction by giving business users control over their tasks. Self-service automation contributes to cost efficiency by automating routine tasks and reducing the operational costs associated with manual execution and IT support.

This learning path consists of a white paper and videos that provide a deep-dive into Automic Automation’s mechanisms for incorporating automated and manual remediation in a standard Automic process.
 

Automic Automation Service Orchestration & Automated Remediation: Overview

An application generates a data file on one system. The file is subsequently transferred to a remote system by means of a JOBF. This process suffers chronic failures caused by systemic disk space issues on the target file system. For this reason, the Workflow includes built-in remediation and subsequent transfer reattempts. Ultimately, automated remediation fails, which leads to human intervention managed in ServiceNow. This video provides a high-level description of a standard scenario and AUtomic Automation’s capabilities to handle it. 

Automic Automation Service Orchestration and Automated Remediation: Workflow with Built-In Remediation

Learn how to build the remediation Workflow. This video goes into the details configured in the following objects:

1. Variables
2. PromptSets
3. Filter and Output Scan setting in the JOBF
4. Notification
5. Workflow that creates files, one of them leads to the space issue, and triggers the File Transfer. The File Transfer is configured with Output-Scan parameters that scans for "insufficient space" and sets the JOF Monitoring status to a more meaningful one for this particular situation.
6. The ServiceNow Action Pack.

Automic Automation Service Orchestration and Automated Remediation: The ServiceNow Package

An essential part of the scenario described in this learning path is the ServiceNow integration. Learn more about it and about how to download and install the ServiceNow Action package.

Automic Automation Service Orchestration and Automated Remediation: Understanding the ServiceNow Action Pack

Learn about the technical and functional structure of the ServiceNow Action Pack. This video outlines the structure of the Workflows, Jobs and PromptSets that it contains. 

Automic Automation Service Orchestration and Automated Remediation: Incidents

Learn about how to create and configure the use case Workflow using the installed Actions from the ServiceNow Action Pack. This video focuses on the "Create Incident" sub-Workflow. It shows how to create it and how, when executed, the Workflow creates an Incident in ServiceNow.

Automic Automation Service Orchestration and Automated Remediation: Change Requests

This video focuses on the Change Requests sub-Workflow from the Action Pack. It demonstrates what happens in ServiceNow and in Automic Automation when it executes and shows the execution details in the Process Monitoring perspective and on the report.

Automic Automation Service Orchestration and Automated Remediation: CMDB Actions

Learn about how Automic Automation automates CMDB actions in ServiceNow.

Automic Automation Service Orchestration and Automated Remediation: Executing the Use Case Workflow

This video demonstrates the main Workflow in the use case: It shows what happens in Automic Automation and in ServiceNow when we execute it.

Automic Automation Service Orchestration and Automated Remediation: Operations Support

This video focuses on three capabilities to support operations: Custom Dashboards, User Catalog and AAI (Automation Analytics & Intelligence).