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      Learning Path

      Automic Automation: Delivering Service Orchestration & Automated Remediation

      Learn how to leverage Automic Automation’s service orchestration and automated remediation capabilities through the ServiceNow integration to increase efficiency and productivity when executing standard tasks, such as alarm diagnosis and remediation.
      Courses
      10 Chapters
      to review
      2 Hours
      estimated completion

      Introduction

      Using Automic Automation to Empower Lines of Business with Self-Service

      By providing self-service access to automation platforms for business users, Automic Automation enables them to execute tasks and access information without depending on IT. This accelerates project completions and improves responsiveness to customer needs but also significantly reduces the workload on IT departments. It also improves user satisfaction by giving business users control over their tasks. Self-service automation contributes to cost efficiency by automating routine tasks and reducing the operational costs associated with manual execution and IT support.

      This learning path consists of a white paper and videos that provide a deep-dive into Automic Automation’s mechanisms for incorporating automated and manual remediation in a standard Automic process.

      Deploy Service Orchestration to Improve Business Outcomes and Eliminate Toil

      Read this white paper for an overview of how Automic Automation’s capabilities to coordinate the steps within Standard Operating Procedures either as a self-service framework or to be instigated from monitoring solutions.

      Read White Paper

      Overview

      An application generates a data file on one system. The file is subsequently transferred to a remote system by means of a JOBF. This process suffers chronic failures caused by systemic disk space issues on the target file system. For this reason, the Workflow includes built-in remediation and subsequent transfer reattempts. Ultimately, automated remediation fails, which leads to human intervention managed in ServiceNow. This video provides a high-level description of a standard scenario and AUtomic Automation’s capabilities to handle it. 

       

      Workflow with Built-In Remediation

      Automic Automation Service Orchestration and Automated Remediation: Workflow with Built-In Remediation

      Learn how to build the remediation Workflow. This video goes into the details configured in the following objects:

      1. Variables

      2. PromptSets

      3. Filter and Output Scan setting in the JOBF

      4. Notification

      5. Workflow that creates files, one of them leads to the space issue, and triggers the File Transfer. The File Transfer is configured with Output-Scan parameters that scans for "insufficient space" and sets the JOF Monitoring status to a more meaningful one for this particular situation.

      6. The ServiceNow Action Pack

       

      The ServiceNow Package

      Automic Automation Service Orchestration and Automated Remediation: The ServiceNow Package

      An essential part of the scenario described in this learning path is the ServiceNow integration. Learn more about it and about how to download and install the ServiceNow Action package.

       

      Understanding the ServiceNow Action Pack

      Automic Automation Service Orchestration and Automated Remediation: Understanding the ServiceNow Action Pack

      Learn about the technical and functional structure of the ServiceNow Action Pack. This video outlines the structure of the Workflows, Jobs and PromptSets that it contains.

       

      Incidents

      Automic Automation Service Orchestration and Automated Remediation: Incidents

      Learn about how to create and configure the use case Workflow using the installed Actions from the ServiceNow Action Pack. This video focuses on the "Create Incident" sub-Workflow. It shows how to create it and how, when executed, the Workflow creates an Incident in ServiceNow.

       

      Change Requests

      Automic Automation Service Orchestration and Automated Remediation: Change Requests

      This video focuses on the Change Requests sub-Workflow from the Action Pack. It demonstrates what happens in ServiceNow and in Automic Automation when it executes and shows the execution details in the Process Monitoring perspective and on the report.

       

      CMDB Actions

      Automic Automation Service Orchestration and Automated Remediation: CMDB Actions

      Learn about how Automic Automation automates CMDB actions in ServiceNow.

       

      Executing the Use Case Workflow

      Automic Automation Service Orchestration and Automated Remediation: Executing the Use Case Workflow

      This video demonstrates the main Workflow in the use case: It shows what happens in Automic Automation and in ServiceNow when we execute it.

       

      Operations Support

      Automic Automation Service Orchestration and Automated Remediation: Operations Support

      This video focuses on three capabilities to support operations: Custom Dashboards, User Catalog and AAI (Automation Analytics & Intelligence).