November 5, 2020

Candy-Maker Soothes Sweet Tooth with Clarity and Rally

We recently sat down with a large chocolate-maker to talk about the challenges of creating delicious candy for an ever-growing market. How can Clarity and Rally help fulfill the cravings of discernible customers? Here’s an excerpt:

What were the challenges you needed to overcome to be successful?

As the technology department for the company, we touch virtually every project, but we lacked insight into what work was happening and where we were investing our resources. We were good at managing projects, but we lacked a portfolio view. That made it hard to know if we were living up to our values of providing employees with a great quality of life, and to know if we had enough people with the right skills to consistently deliver for our customers.

How did you go about addressing those problems?

We focused primarily on a portfolio solution and on understanding and improving our resource management approach. We sought to answer questions around the work we were doing, the people working on them and the remaining capacity (if any). We also wanted to understand the balance and distribution of our work across different areas and disciplines.

What did you do, and how did it help?

We chose Clarity from Broadcom and implemented it with the help of their delivery partner Rego Consulting. It was clearly the best choice for us and we implemented it with a focus on portfolio management first, alongside the resource management functionality. That allowed us to address our two main priorities.

We soon recognized that to optimize our ability to manage work we needed to make changes to how we operate. We restructured the technology group around the capabilities that Clarity delivered and are now looking to strengthen our services with additional hiring – dedicated resource managers, for example.

A number of other areas in the business saw what we were achieving and Clarity is now being expanded to them so that they can also leverage its performance. Even though we have only been using it for a few months, it is rapidly becoming the main tool for the company. We’re already heading towards making it the solution for portfolio and project management for all users.

How is this driving your success?

Quite simply, we better understand our business. We’re starting to use the roadmapping functionality which is help us to understand where our priority projects are and the timeframes for delivery. That’s changing the way people think – we’re encouraging conversations around where the business needs to be in five years.

At the same time, we’re embracing agile within the technology group and looking to leverage SAFe. Clarity is helping us to do that and is integrated with Broadcom’s Rally solution. That will help us further drive effectiveness and efficiency and help us better connect with our customers – improving their purchasing experience.

It also helps us to improve the quality of life for our employees – they are able to work 100% remotely so we were able to adapt seamlessly when COVID-19 hit. We want to be on the leading edge of everything we do, and Clarity is helping us achieve that.

Tag(s): ValueOps , Rally , Clarity , Q & A

Alf Abuhajleh

Alf Abuhajleh markets Clarity by Broadcom. From early-days cloud computing, mobile apps and cognizant enterprise apps, Alf spent the past 25 years developing and launching emerging technologies in Silicon Valley.

Other resources you might be interested in

Blog October 8, 2025

Nobody Cares About Your MTTR

This post outlines why IT metrics like MTTR are irrelevant to business leaders, and it emphasizes that IT teams need network observability to bridge this gap.

Read Blog

Office Hours October 6, 2025

Rally Office Hours: October 2, 2025

The Rally Model Context Protocol (MCP) Server acts as a standardized interface for AI models and developer tools. Learn about this exciting new feature then follow the weekly Q&A session with Rally...

View Recording

Blog October 1, 2025

Why 1% Packet Loss Is the New 100% Outage

In an era of real-time apps and multiple clouds, the old rules about 'acceptable' network errors no longer apply. See why you need end-to-end observability.

Read Blog

Office Hours September 30, 2025

Rally Office Hours: September 25, 2025

Rally Office Hours delivers an essential product tip: Learn to transition from Legacy Custom Pages to powerful Custom Views. Plus, Q&A insights.

View Recording

Blog September 26, 2025

Defining the Network Engineer of Tomorrow

Read this post and see why the most important investment isn't in new hardware, but in transforming your team from device managers to service delivery experts.

Read Blog

Blog September 26, 2025

Harnessing AppNeta’s Browser- and HTTP-based Workflows to Track User Experience

AppNeta’s browser- and HTTP-based workflows let you see what users actually experience. Preempt issues before they become headaches for your end users.

Read Blog

Blog September 26, 2025

“Rego U” Recap: Why SPM Is Still Hot

Rego Consulting’s Annual Conference underscored why strategic portfolio management (SPM) is still essential. Leverage SPM to bridge strategy and execution.

Read Blog

Blog September 23, 2025

What's New in AutoSys 24.1: Built for the Modern Automation Landscape

See how AutoSys 24.1 is designed to streamline your daily tasks, accelerate troubleshooting, and simplify how you integrate with the latest technologies.

Read Blog

Office Hours September 23, 2025

Rally Office Hours: September 18, 2025

In the latest edition of Rally office hours, learn about changes to the Progress Views widget and then follow the weekly Q&A session with Rally product experts.

View Recording