November 5, 2020

Candy-Maker Soothes Sweet Tooth with Clarity and Rally

We recently sat down with a large chocolate-maker to talk about the challenges of creating delicious candy for an ever-growing market. How can Clarity and Rally help fulfill the cravings of discernible customers? Here’s an excerpt:

What were the challenges you needed to overcome to be successful?

As the technology department for the company, we touch virtually every project, but we lacked insight into what work was happening and where we were investing our resources. We were good at managing projects, but we lacked a portfolio view. That made it hard to know if we were living up to our values of providing employees with a great quality of life, and to know if we had enough people with the right skills to consistently deliver for our customers.

How did you go about addressing those problems?

We focused primarily on a portfolio solution and on understanding and improving our resource management approach. We sought to answer questions around the work we were doing, the people working on them and the remaining capacity (if any). We also wanted to understand the balance and distribution of our work across different areas and disciplines.

What did you do, and how did it help?

We chose Clarity from Broadcom and implemented it with the help of their delivery partner Rego Consulting. It was clearly the best choice for us and we implemented it with a focus on portfolio management first, alongside the resource management functionality. That allowed us to address our two main priorities.

We soon recognized that to optimize our ability to manage work we needed to make changes to how we operate. We restructured the technology group around the capabilities that Clarity delivered and are now looking to strengthen our services with additional hiring – dedicated resource managers, for example.

A number of other areas in the business saw what we were achieving and Clarity is now being expanded to them so that they can also leverage its performance. Even though we have only been using it for a few months, it is rapidly becoming the main tool for the company. We’re already heading towards making it the solution for portfolio and project management for all users.

How is this driving your success?

Quite simply, we better understand our business. We’re starting to use the roadmapping functionality which is help us to understand where our priority projects are and the timeframes for delivery. That’s changing the way people think – we’re encouraging conversations around where the business needs to be in five years.

At the same time, we’re embracing agile within the technology group and looking to leverage SAFe. Clarity is helping us to do that and is integrated with Broadcom’s Rally solution. That will help us further drive effectiveness and efficiency and help us better connect with our customers – improving their purchasing experience.

It also helps us to improve the quality of life for our employees – they are able to work 100% remotely so we were able to adapt seamlessly when COVID-19 hit. We want to be on the leading edge of everything we do, and Clarity is helping us achieve that.

Tag(s): ValueOps , Rally , Clarity , Q & A

Alf Abuhajleh

Alf Abuhajleh markets Clarity by Broadcom. From early-days cloud computing, mobile apps and cognizant enterprise apps, Alf spent the past 25 years developing and launching emerging technologies in Silicon Valley.

Other resources you might be interested in

Course November 5, 2025

AAI - Using Dashboards for Workload Monitoring

Learn how to use dashboards in AAI to monitor workload performance and track SLA health. Discover how to add widgets, configure layouts, and organize dashboards into tabs that match your monitoring...

Go to Training

Blog October 30, 2025

This Halloween, the Scariest Monsters Are in Your Network

See how network observability can help you identify and tame the zombies, vampires, and werewolves lurking in your network infrastructure.

Read Blog

Blog October 29, 2025

Your Root Cause Analysis is Flawed by Design

Discover the critical flaw in your troubleshooting approaches. Employ network observability to extend your visibility across the entire service delivery path.

Read Blog

Blog October 29, 2025

Whose Fault Is It When the Cloud Fails? Does It Matter?

In today's interconnected environments, it is vital to gain visibility into networks you don't own, including internet and cloud provider infrastructures.

Read Blog

Blog October 29, 2025

The Future of Network Configuration Management is Unified, Not Uncertain

Read this post and discover how Broadcom is breathing new life into the trusted Voyence NCM, making it a core part of its unified observability platform.

Read Blog

Office Hours October 23, 2025

Rally Office Hours: October 9, 2025

Discover Rally's new AI-powered Team Health Widget for flow metrics and drill-downs on feature charts. Plus, get updates on WIP limits and future enhancements.

View Recording

Course October 23, 2025

AAI - Navigating the Interface and Refining Data Views

This course introduces you to AAI’s interface and shows you how to navigate efficiently, work with tables, and refine large datasets using search and filter tools.

Go to Training

Office Hours October 23, 2025

Rally Office Hours: October 16, 2025

Rally's new AI-driven feature automates artifact breakdown - transforming features into stories or stories into tasks - saving time and ensuring consistency.

View Recording

Blog October 22, 2025

What’s New in Network Observability for Fall 2025

Discover how the Fall 2025 release of Network Observability by Broadcom introduces powerful new capabilities, elevating your insights and automation.

Read Blog