December 8, 2021

How Better Collaboration and Planning Drive a Superior Digital Experience

An outstanding customer experience is one that keeps customers coming back, while spreading the word about their experience. Your applications are the heartbeat of that service delivery experience for both customers and other end users. When the experience wows, customer satisfaction grows.

To achieve that superior digital experience, you need to ensure smooth and predictable performance – starting with the front end user interface, all the way through to the supporting application infrastructure and network.

Because there are many potential points of failure such as clouds, APIs, microservices, and containers, keeping business services humming requires seamless collaboration across the various groups who touch your digital infrastructure.

These various groups typically operate in distinct silos with data scattered across multiple point monitoring platforms, which can be problematic. Until now, teams have simply hoped that once they pull together all the information owned by the different groups, the result presents a clear picture about how a given app is performing and which elements of it need to be improved.

When examining expectations and complexities together, it becomes obvious why so many organizations struggle to connect all the dots that make up the right digital experience. It’s clear that a different approach is required—one that trades in the point tools and siloed analyses for a more holistic, outside-in and inside-out view of the entire digital delivery chain.

Single, holistic view of services

DX Operational Intelligence provides a holistic view of key business or IT services, combining health and availability information across all management domains. By assembling a bigger picture, you can view how each element of your service environment is performing, effectively predict capacity utilization, and quickly find and drill down into specific design or architectural issues. This applies all the way from the user device, through the mainframe, to cloud services.

With the latest version of DX Operational Intelligence, operators and administrators can now benefit from a new guided onboarding experience, including a customizable landing page that simplifies access to the solution. This new version also enables importing DX NetOps service topology, giving a higher-level hierarchy view that facilitates visualizing the extended cross-service impact of localized network issues.

Inventory monitoring — providing a list of monitored entities in a table format — now helps users quickly assess the impact of issues and navigate to alarms or performance analytics in the context of a service without browsing through the entire topology.

Drawing it all together

In the wake of initiatives like multi-cloud deployments and microservices, operations teams simply can’t continue to rely on disjointed point monitoring tools. This approach is exhausting, a drain on resources, and potentially undermines the digital service experience. With DX Operational Intelligence, IT teams can leverage the powerful insights they need to optimize performance and availability of your complex, dynamic IT environments – without incurring the massive costs and risk associated with building and maintaining this capability internally.

DX Operational Intelligence marries the outside-in user experience data with the inside-out view of how each element of your application environment is performing. You can quickly find and drill down into specific design, code, or architectural issues from the user device all the way through the mainframe and cloud services. As a result, teams can collaborate more effectively, know exactly where to focus, and plan resource allocations to make the biggest impact on the customer experience.

Visit our AIOps page and the new release presentation at Broadcom’s Enterprise Software Academy to discover how modern AIOps solutions can help your organization create unified monitoring in support of a superior customer experience.

Tag(s): AIOps

John Sullivan

John Sullivan is a results-driven, detail-oriented technology professional with over 15 years of delivering customer-oriented solutions. He has experience in product management, software development, business development, field enablement, strategic planning, escalation management, and solution architecture.

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