<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=1110556&amp;fmt=gif">
Skip to content
    December 1, 2021

    Domain-Centric vs. Domain-Agnostic AIOps: What to Use When

    Key Takeaways
    • Understand the differences between domain-centric and domain-agnostic approaches to determine which is best for your requirements.
    • Choose domain-centric AIOps to address specialized challenges and requirements.
    • Implement domain-agnostic AIOps for broad applicability across various environments, enhancing flexibility and integration.

    AIOps platforms fall into two main categories: domain-centric and domain-agnostic solutions.

    What are the differences between domain-centric and domain-agnostic AIOps, and why should you choose one type of solution or the other? Read on for guidance on understanding the respective pros and cons of domain-centric and domain-agnostic AIOps.

    Definition of Domain-Centric AIOps

    Domain-centric AIOps is the application of AIOps to solve problems within a certain domain.

    For example, a domain-centric AIOps platform might help teams manage just application performance, or just network performance.

    Similarly, the tool will be able to collect and interpret data associated only with a specific domain. A network-management AIOps tool is not going to collect metrics beyond those related to the network, for example.

    Definition of Domain-Agnostic AIOps

    Domain-agnostic AIOps is the use of AIOps to work with any type of data and solve problems in any domain using data from across the IT environment.

    A domain-agnostic AIOps platform, then, might be designed to help IT teams manage all aspects of their operations, from application deployment and performance management, to network tuning, to capacity planning and cost management.

    Differences Between Domain-Centric and Domain-Agnostic AIOps

    The difference between domain-centric and domain-agnostic AIOps tools, then, is really pretty simple: it’s a matter of how broad the set of target use cases is.

    By extension, the difference also includes the level of depth that the AIOps solution goes into. A domain-centric AIOps tool designed for network management will likely offer more features tailored to network management than will a domain-agnostic tool that can be used for network management, but is not designed specifically or solely for that use case.

    It’s worth noting that, in general, all AIOps solutions target IT-related use cases. Although AIOps theoretically could be applied to address some needs within domains outside of IT, like customer relations management, use cases such as this have not yet become a focus for AIOps vendors.

    So, all of the “domains” at play in AIOps are IT domains. The difference between domain-centric and domain-agnostic platforms lies in whether they focus on just one domain within IT, or all of them.

    How to Choose Between Domain-Centric and Domain-Agnostic

    Both categories of AIOps platforms are valuable. It’s not the case that domain-agnostic solutions are inherently better because they cover a broader set of use cases, or that domain-centric tools are better because they offer more features within a certain domain.

    Instead of defaulting to one type of solution or the other, then, businesses should assess their specific requirements. Ask yourself:

    • Could some of my ITSM processes benefit from AIOps more than others? If so, you may want domain-centric solutions that focus on the relevant domains. On the other hand, if your entire IT operation is sorely in need of automation, a domain-agnostic platform may help you get there.
    • How many tools can my team learn and manage? Domain-agnostic AIOps may be more attractive because it doesn’t require your engineers to learn and work with multiple platforms.
    • How complex are my use cases? Domain-centric AIOps is most valuable when you have truly complex use cases. For example, if you need to troubleshoot complex, microservices-based applications, domain-centric APM tools that cater to that need will do it best. But if you just need standard management features, a domain-agnostic AIOps solution will likely suffice.
    • What is my budget? Overall, a domain-agnostic AIOps platform that can handle all of your use cases is likely to provide a lower total cost of ownership compared to deploying multiple domain-centric tools to address different needs.
    • How will my AIOps needs change over time? If your management needs are unpredictable, or you expect that you will want to apply AIOps to additional domains in the future, a domain-agnostic platform provides the most flexibility.

    Why AIOps May Become More Domain-Agnostic Over Time

    Although domain-centric AIOps platforms are not likely to disappear anytime soon, the overarching trend in the AIOps market appears to be toward domain-agnostic solutions.

    Circa five years ago, when AIOps was new, it made sense for vendors to create AIOps solutions that catered to specific, limited use cases. They were simpler to build – not to mention easier to adopt for businesses that felt daunted by the task of applying AIOps to their entire IT operation at once.

    But now that AIOps has matured and businesses are looking to apply it to multiple needs across their IT estates, domain-agnostic tools are in a position to prove more attractive overall.

    Again, that’s not to say domain-centric tools are becoming obsolete – they are not – but going forward, expect to see more and more focus on domain-agnostic solutions.

    View the Gartner Market Guide for AIOps Platforms to learn more about the AIOps market.

    Tag(s): AIOps

    Chris Tozzi

    Chris Tozzi has worked as a journalist and Linux systems administrator. He has particular interests in open source, agile infrastructure, and networking. He is Senior Editor of content and a DevOps Analyst at Fixate IO. His latest book, For Fun and Profit: A History of the Free and Open Source Software Revolution, was...

    Other Resources You might be interested In

    icon
    Office Hours August 29, 2025

    Rally Office Hours: August 21, 2025

    See how you can use AI to create a custom HTML widget in Rally, then follow the weekly Q&A session with Rally product experts.

    icon
    Blog August 22, 2025

    Handling Incomplete User Stories at the End of an Iteration

    When a team reaches the end of an iteration, some user stories may not be completed. This post details causes and options for managing these scenarios.

    icon
    Blog August 20, 2025

    What’s Hiding in Your Wiring Closets?

    See why you must move from periodic audits to a state of perpetual awareness. Track every change, validate it against policy, and understand its impact.

    icon
    Blog August 15, 2025

    All Network Monitoring Tools Are Created Equal, Right?

    See how observability platforms provide a unified view across multi-vendor environments and correlate network configuration changes with performance issues.

    icon
    Blog August 15, 2025

    Scale Observability, Streamline Operations with AppNeta Monitoring Policies

    This post reveals how, with AppNeta’s monitoring policies, you can leverage a powerful framework for scalable, flexible, and accurate network observability.

    icon
    Course August 14, 2025

    AppNeta: Current Network Violation Map Dashboard

    Learn how to configure and use the Current Network Violation Map dashboard in AppNeta to identify geographic regions impacted by WAN performance issues.

    icon
    Course August 14, 2025

    AppNeta On-Prem: Minimize Unplanned Downtime

    Learn how to configure the AppNeta On-Prem environment following best practices for high availability and disaster recovery to maintain service continuity and minimize unplanned downtime.

    icon
    Office Hours August 12, 2025

    Rally Office Hours: August 7, 2025

    Get tips on how to use the Capacity Planning feature in Rally, then follow the weekly Q&A session with Rally product experts.

    icon
    Blog August 11, 2025

    dSeries Version 25.0 Boosts Insights, Security, and Operational Efficiency

    Discover how ESP dSeries Workload Automation 25.0 represents a significant leap forward, making workload automation more secure, visible, and efficient.