DX NetOps 24.3.x: Virtual Network Assurance Support Triage Playbook

Learn the steps to triage and investigate DX NetOps Virtual Network Assurance (VNA) issues in order to resolve issues, or gather preliminary information to hand off to next-level support and product engineers.

Version

• This course covers DX NetOps versions 23.3.x - 24.3.x.

Roles

• Network Administrators
• DX NetOps Tools Administrators

Prerequisites

• Requires an understanding of the DX NetOps architecture and administration.
• Completion of the DX NetOps Installation and Configuration learning path is recommended.

To complete this course, you must pass the final 5-question test with a score of 100% or higher.

Upon completion, you will receive:

• A certificate validating the course completion
• The Virtual Network Assurance Triage badge

In this course, we will triage:

• Missing Inventory or Alarms
• DX Virtual Network Assurance API (Swagger UI) Page Access Issues
• CPU/Resource Issues
• Memory Issues