DX NetOps 24.3.x: Spectrum Support Triage Playbook

Learn the steps to triage and investigate DX NetOps Performance Management issues in order to resolve issues, or gather preliminary information to hand off to next-level support and product engineers.

This course covers DX NetOps versions 23.3.x-24.3.x.

Roles

• DX NetOps Administrators
• DX NetOps Support Engineers

Prerequisites

• Requires an understanding of the DX NetOps architecture and administration.
• Completion of the DX NetOps Installation and Configuration learning path is recommended.

To complete this course, you must pass the final test with a score of 80% or higher.

Upon completion, you will receive:

• A certificate validating the course completion
• The Performance Management Triage badge

In this course, we will triage issues with:

• DX NetOps Portal access
• Data sources
• Events
• The Data Aggregator
• The Data Collectors