Learning Path

How to Use Automation Analytics & Intelligence

Learn the benefits and business value of Automation Analytics & Intelligence (AAI) and how AAI improves service delivery, including how to manage operations and improve workload understanding with advanced analytics.

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2 chapters

to review

5 hours

estimated completion

Automation Analytics & Intelligence: Operations Management

As an Automation Analytics & Intelligence (AAI) operator, you provide supervision services for the IT operations team, with a focus on failures and missed service level agreements. You rely on AAI’s function/feature sets to perform your duties. In this course you will learn to use AAI to support you in your daily work:

Monitor processes originating in one or more automation engines (schedulers in AAI)

Identify failed or failing jobstreams as well as potential missed SLAs.

Manage alerts triggered in AAI.

And more ...

Course October 1, 2024

AAI: Operations Management

As an Automation Analytics & Intelligence (AAI) operator, you ensure that the daily batch processes (jobstreams in AAI) in your organization run smoothly. AAI provides you with the functions you need to perform your duties.

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Automation Analytics & Intelligence: Automation Analytics Management

This course is a comprehensive introduction to Automation Analytics & Intelligence (AAI) for business area coordinators and jobstreams administrators. AAI is installed and your schedulers are connected to AAI, which is already populated with data. Now that the technical implementation is done, you can further configure and fine-tune jobstreams, alerts, views, reports and so on.