May 5, 2022

Paper Maker Gets All Its IT Business Data from Clarity

The paper and pulp industry is on the cusp of a period of unprecedented change. If you’re a leader in that industry, you want to be at the forefront of that change. That means all your people need to be focused on creating value for the business. You can’t do that unless the tools you use fully support your efforts, rather than creating a lot of work and distraction. We spoke to one IT leader who recently faced that challenge.

Q: What were the business needs you hoped to fulfill?

A: We were looking to address a number of objectives. Our IT department needed to be able to capture time accurately so we could manage chargebacks to different areas. We also needed to be able to create, update, and manage around 250 concurrent projects. We wanted to be able to disseminate this data in the way that made the most sense, rather than being constrained by a specific vendor’s approach to data presentation and analysis. Finally, we had to ensure our platform was stable, updated on a regular basis, and didn’t require a lot of management on our part.

Q: How did Clarity help you address those needs?

A: As existing Clarity SaaS users, our staff knew and trusted the platform. It had been delivering against our requirements for close to a decade, and we were confident that it could continue to do so. When we discovered the opportunity to migrate to the Google Cloud Platform (GCP) it seemed like Clarity was still the logical solution for us.

Q: What did you do, and how did it help?

A: After discussions with Broadcom’s partner Capture, and some interactions with the Broadcom support teams, we felt confident that we could manage the migration to GCP ourselves. The process was remarkably smooth: we managed the process without any difficulties and without any data loss. The Broadcom support team in particular were a great help to us—it was clear they knew what they were doing and were constantly improving their best practices in order to help us succeed.

We were able to configure single sign-on between Clarity and our corporate network, which is a tremendous help for our users, who can now interact with the system more efficiently. Those users are also reporting greater uptime for the platform and greater performance levels. All of this reduces our costs and improves our ability to help our business partners deliver value and transform the business.

At the same time, we can still seamlessly get all of the information we need from the platform. Our management likes to see spreadsheets, so we export data from Clarity in CSV format and analyze it in Excel, which is a process that works well for us. Finally, we have the comfort of knowing we are now automatically getting the quarterly updates to Clarity, so we always have the latest and greatest functionality and performance. The process of updating is constantly improving and we’re now finding it virtually transparent.

Q: How is this driving your success?

A: Our company, indeed our industry, is facing a period of significant change as we seek to deliver greater sustainability in everything we do. That can only happen when our staff can focus on delivering value and pursuing innovation through our R&D initiatives. And that in turn means we need to minimize the overhead of administering and managing our work. We may not be the most complex users of Clarity but it gives us 100% of what we need, and that makes a difference.

Tag(s): ValueOps , Clarity

Alf Abuhajleh

Alf Abuhajleh markets Clarity by Broadcom. From early-days cloud computing, mobile apps and cognizant enterprise apps, Alf spent the past 25 years developing and launching emerging technologies in Silicon Valley.

Other resources you might be interested in

Blog December 17, 2025

Why 2025 Shattered the Old Rules of Network Management

This post reveals the five key lessons network operations leaders learned in 2025—and how they need to respond to be successful in 2026.

Read Blog

Blog December 17, 2025

The 2026 VMUG Report: Why Network Observability is the Heart of the New VCF Era

Get the top takeaways from the VMUG Cloud Operations and VCF User Experience Report 2026. See why network observability is key to successful VCF 9 migrations.

Read Blog

Video December 12, 2025

Automic Automation Cloud Integration: SAP S/4 HANA Application Jobs Integration

Simplify your SAP S/4HANA job management. Integrate with Automic Automation for central configuration, monitoring, and orchestration of all your enterprise jobs.

View Video

Video December 12, 2025

Automic Automation Cloud Integration: OpenSSH Integration

Master Open SSH automation. Use Automic Automation for centralized control, secure file transfer, command execution, and full job monitoring.

View Video

Blog December 10, 2025

3 Questions I Expect You to Ask Me

Ask these questions to gain a deeper understanding of a vendor. Find a partner who can solve today’s challenges and prepare you for what’s next.

Read Blog

Solution and Capabilities Briefs December 5, 2025

Carrier-Grade Network Observability: A Technology Brief for Telco Network Operations

Network Observability by Broadcom unifies data to provide contextual, AI-enabled insights for superior service availability, accelerated MTTR and improved MTTI, reduced operational costs, and the...

Read Technology Brief

Office Hours December 4, 2025

Rally Office Hours: December 4, 2025

Get the latest Rally updates, including a new Release Tracking page, and hear Q&A on revision history reporting, custom boards, and capacity planning.

View Recording

Blog December 3, 2025

You've Found the Waste In Your Network Operations. Now What?

Leverage the Six Sigma framework to gain a roadmap for converting network data into permanent optimizations. Start systematically eliminating network issues.

Read Blog

Course December 3, 2025

AAI Integrations: Control-M

This course explains how to install, configure, and secure the integration between Automation Analytics & Intelligence (AAI) and Control-M.

Go to Training