May 5, 2022

Paper Maker Gets All Its IT Business Data from Clarity

The paper and pulp industry is on the cusp of a period of unprecedented change. If you’re a leader in that industry, you want to be at the forefront of that change. That means all your people need to be focused on creating value for the business. You can’t do that unless the tools you use fully support your efforts, rather than creating a lot of work and distraction. We spoke to one IT leader who recently faced that challenge.

Q: What were the business needs you hoped to fulfill?

A: We were looking to address a number of objectives. Our IT department needed to be able to capture time accurately so we could manage chargebacks to different areas. We also needed to be able to create, update, and manage around 250 concurrent projects. We wanted to be able to disseminate this data in the way that made the most sense, rather than being constrained by a specific vendor’s approach to data presentation and analysis. Finally, we had to ensure our platform was stable, updated on a regular basis, and didn’t require a lot of management on our part.

Q: How did Clarity help you address those needs?

A: As existing Clarity SaaS users, our staff knew and trusted the platform. It had been delivering against our requirements for close to a decade, and we were confident that it could continue to do so. When we discovered the opportunity to migrate to the Google Cloud Platform (GCP) it seemed like Clarity was still the logical solution for us.

Q: What did you do, and how did it help?

A: After discussions with Broadcom’s partner Capture, and some interactions with the Broadcom support teams, we felt confident that we could manage the migration to GCP ourselves. The process was remarkably smooth: we managed the process without any difficulties and without any data loss. The Broadcom support team in particular were a great help to us—it was clear they knew what they were doing and were constantly improving their best practices in order to help us succeed.

We were able to configure single sign-on between Clarity and our corporate network, which is a tremendous help for our users, who can now interact with the system more efficiently. Those users are also reporting greater uptime for the platform and greater performance levels. All of this reduces our costs and improves our ability to help our business partners deliver value and transform the business.

At the same time, we can still seamlessly get all of the information we need from the platform. Our management likes to see spreadsheets, so we export data from Clarity in CSV format and analyze it in Excel, which is a process that works well for us. Finally, we have the comfort of knowing we are now automatically getting the quarterly updates to Clarity, so we always have the latest and greatest functionality and performance. The process of updating is constantly improving and we’re now finding it virtually transparent.

Q: How is this driving your success?

A: Our company, indeed our industry, is facing a period of significant change as we seek to deliver greater sustainability in everything we do. That can only happen when our staff can focus on delivering value and pursuing innovation through our R&D initiatives. And that in turn means we need to minimize the overhead of administering and managing our work. We may not be the most complex users of Clarity but it gives us 100% of what we need, and that makes a difference.

Tag(s): ValueOps , Clarity

Alf Abuhajleh

Alf Abuhajleh markets Clarity by Broadcom. From early-days cloud computing, mobile apps and cognizant enterprise apps, Alf spent the past 25 years developing and launching emerging technologies in Silicon Valley.

Other resources you might be interested in

Blog October 8, 2025

Nobody Cares About Your MTTR

This post outlines why IT metrics like MTTR are irrelevant to business leaders, and it emphasizes that IT teams need network observability to bridge this gap.

Read Blog

Office Hours October 6, 2025

Rally Office Hours: October 2, 2025

The Rally Model Context Protocol (MCP) Server acts as a standardized interface for AI models and developer tools. Learn about this exciting new feature then follow the weekly Q&A session with Rally...

View Recording

Blog October 1, 2025

Why 1% Packet Loss Is the New 100% Outage

In an era of real-time apps and multiple clouds, the old rules about 'acceptable' network errors no longer apply. See why you need end-to-end observability.

Read Blog

Office Hours September 30, 2025

Rally Office Hours: September 25, 2025

Rally Office Hours delivers an essential product tip: Learn to transition from Legacy Custom Pages to powerful Custom Views. Plus, Q&A insights.

View Recording

Blog September 26, 2025

Defining the Network Engineer of Tomorrow

Read this post and see why the most important investment isn't in new hardware, but in transforming your team from device managers to service delivery experts.

Read Blog

Blog September 26, 2025

Harnessing AppNeta’s Browser- and HTTP-based Workflows to Track User Experience

AppNeta’s browser- and HTTP-based workflows let you see what users actually experience. Preempt issues before they become headaches for your end users.

Read Blog

Blog September 26, 2025

“Rego U” Recap: Why SPM Is Still Hot

Rego Consulting’s Annual Conference underscored why strategic portfolio management (SPM) is still essential. Leverage SPM to bridge strategy and execution.

Read Blog

Blog September 23, 2025

What's New in AutoSys 24.1: Built for the Modern Automation Landscape

See how AutoSys 24.1 is designed to streamline your daily tasks, accelerate troubleshooting, and simplify how you integrate with the latest technologies.

Read Blog

Office Hours September 23, 2025

Rally Office Hours: September 18, 2025

In the latest edition of Rally office hours, learn about changes to the Progress Views widget and then follow the weekly Q&A session with Rally product experts.

View Recording