August 25, 2022

Insurance Industry Optimizes Staff with Clarity

Insurance companies and groups frequently have a very distributed operating and staffing model, which can introduce some significant challenges. We spoke with a panel of representatives from various aspects of the insurance industry to learn more.

What are the challenges you need to overcome to be successful?

Our companies have a presence in many different countries. We rely on resources across those countries to deliver all of our business projects – 250 on the go at any one time, another 170 in planning, and then IT-specific projects on top of that. Resource management has always been a challenge for us and we created a dedicated central group to try and address it, but we’ve been challenged by them not having the right tools to be effective.

How do you go about addressing those problems?

We have all had a similar experience. Some time ago we identified the need for a better resource management system, but we wanted it to be more than that. We have been looking for a complete project portfolio management solution that will allow project managers to not only consume resource assignments, but also update information on actual utilization. That system also needs to integrate with our work tracking system and with our resource master system.

What do you do, and how does it help?

When we were all faced with a similar decision, we selected Broadcom’s Clarity platform. We also partnered with Broadcom’s implementation partner Capture.eu to assist us with the implementation and integrations.

Clarity has given us everything we need to manage our resources more effectively. We have complete visibility into all of our people, how they are allocated, their actual versus planned utilization, and requests for new assignments for upcoming initiatives. We can manage our people across all initiatives and locations with complete confidence that we always have accurate information.

Capture.eu developed integrations with our resource master data, giving us information on contracts, planned absences, working hours, etc., and allowing us to make more informed decisions. Our project managers also get better insight into when their team members will be available and any upcoming absences or reductions in availability. The integration with our work execution tool provides accurate information on actual utilization and allows us to identify and manage any variances as soon as they occur.

How is this driving your success?

We’re using our resources more effectively. That means we’re able to deliver more projects with the same people, with greater confidence that the right people are assigned to the right tasks at the right time – every time. Resource managers can make better decisions around assignments and adjustments, and project managers can manage their initiatives more effectively because they have greater insight into their teams.

Combined with the expertise and experience of Capture.eu, we have control over our resources and we are delivering better projects every time. That’s the kind of benefit that you just can’t put a price on!

Tag(s): ValueOps , Clarity

Alf Abuhajleh

Alf Abuhajleh markets Clarity by Broadcom. From early-days cloud computing, mobile apps and cognizant enterprise apps, Alf spent the past 25 years developing and launching emerging technologies in Silicon Valley.

Other resources you might be interested in

Blog September 12, 2025

What's Really Happening in Your Branch Office Network?

Fragmented monitoring tools create critical visibility gaps in branch networks. Find out why you need network observability to pinpoint the cause of issues.

Read Blog

Office Hours September 12, 2025

Rally Office Hours: August 28, 2025

Learn about the general availability of the AI writing assistant in Rally, then follow the weekly Q&A session with Rally product experts.

View Recording

Blog September 12, 2025

AI as Talent: Navigating the New Landscape of Artificial Intelligence Management

Adopt a strategic talent management approach to AI, so you can ensure investments generate sustainable value, improve competitive edge, and mitigate risks.

Read Blog

Video September 12, 2025

Automic Automation Cloud Integration: Google Dataproc Agent Integration

Broadcom's Google Dataproc Automation Agent lets you easily execute Dataproc jobs, monitor and manage them with your existing enterprise workload automation, as well as other cloud-native activities.

Watch Video

Blog September 9, 2025

Observability and Monitoring Governance (Part 1 of 4)

Find out how strong monitoring governance can help IT teams cut through the noise, see what truly matters, and act with precision.

Read Blog

Blog September 9, 2025

Observability and Monitoring Governance (Part 2 of 4)

Read this post and discover some of the top downstream benefits of establishing strong monitoring governance. Gain best practices on how and where to start.

Read Blog

Blog September 9, 2025

DX UIM Hub Interconnectivity and the Benefits of Static Hubs

Find out how using static hubs is a powerful way to enhance observability. Discover when and how to use static hubs, and the benefits they can provide.

Read Blog

Blog September 8, 2025

Broadcom Recognized as a Leader: Engineering the Future of Service Orchestration

Read this post and see why Broadcom was named a Leader in the 2025 Gartner® Magic Quadrant™ for Service Orchestration and Automation Platforms.

Read Blog

Video September 8, 2025

Customer Spotlight: Global Bank MUFG Saves Millions of Dollars

MUFG’s Bruce Frank discusses how the global bank invokes Broadcom's Automated Analytics & Intelligence (AAI) to manage SLAs and ensure regulatory compliance, saving millions of dollars annually.

View Webinar