<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=1110556&amp;fmt=gif">
February 18, 2022

Cable Giant Delights Customers with Clarity

by: Alf Abuhajleh

When you are a leading cable company serving more than 31 million consumer and business accounts in 41 U.S. states, you need to continually delight those customers. That’s not always easy. We recently sat down with one telecom giant’s PMO managers to hear how her team stays on top of increasing demands. Here’s an excerpt:

What were the challenges you needed to overcome to be successful?

Our success depends on consistently delivering value to our customers. That allows us to drive our own business success. It also means that we have to make the best decisions, in the shortest time around all of our technology projects, and those projects have to deliver the best possible outcomes every time. That can only happen with total visibility and complete insight, and we didn’t have that.

How did you go about addressing those problems?

We decided to implement a single project portfolio management solution for all of our IT projects. We needed to have all of our project managers manage their initiatives through that system on a day-to-day basis, and we needed to integrate things like timesheets with payment for contractors, ideation and demand management, etc. Most importantly, we needed effective reporting that could directly support leadership decision making.

What did you do, and how did it help?

Clarity from Broadcom gave us everything we needed. It provides us with the ability to manage every project in the system, to leverage its ideation functionality for intake and demand, and to use timesheets to capture time for all resources and begin the process of paying our contractors. Our project managers can interact with Clarity on a day-to-day basis and we can be confident that not only are all our projects being managed from one place, but that the information is accurate, complete and timely.

Most important of all, we can report on all of our projects from one place, either using the built-in reporting capability or by using our Tableau BI platform for more complex analytical reporting based on Clarity data. And our stakeholders know that they are being supported in their efforts to optimize customer value by making the best possible investment decisions.

How is this driving your success?

Without Clarity, our leadership would be blind to the key initiatives driving customer value. With it, they have the ability to see everything that is happening, understand how that work supports business and customer value, and make the right decisions in less time and with greater confidence. The primary executive dashboard for our IT projects comes from Clarity, and leadership relies on it to make decisions.

Clarity is also supporting us as we evolve and grow our business. We’re looking to expand our use of the system to include hierarchies and roadmaps so that we can further enhance the support Clarity provides to our end-to-end strategic planning and execution lifecycle.

Explore More Posts

View All Blog Posts
August 11, 2022

New Episode: Super Rally and the Antipattern Nemesis

Read here to learn tips and tricks for Rally, crowdsourced by the community. Read Now
August 9, 2022

Broadcom Named a Leader in Value Stream Management — New GigaOm Analyst Report

Broadcom was recently named a Fast Mover and a Leader in Value Stream Management by GigaOm in their 2022 Radar Report. Read Now
August 1, 2022

Agile Velocity

When used appropriately, measuring velocity is a powerful way to improve the capacity planning of individual teams. Read Now
July 26, 2022

Financial Services Firms Please Customers with Clarity

Learn how Clarity allows one financial services firm to combine the traditional approvals and initiation processes with an agile approach to delivery. Read Now
July 7, 2022

Government Agencies Serve the People with Clarity

Learn how government agencies use Clarity to manage existing projects and potentially expand to new use cases. Read Now
June 23, 2022

Banks Track the Money with Clarity

Clarity allows financial services companies to work the way they want, without having to adjust or compromise because of the limitations of the tool. Read Now
June 21, 2022

Rego University 2022: 10 Clarity Training Sessions Highlighted

Here’s a look at some of the top training sessions you’ll find at Broadcom and Rego Consulting’s upcoming event in Nashville. Read Now
June 16, 2022

What is Progressive Elaboration and Why is It Important?

Learn more about how National Australia Bank used Rally to streamline their software delivery process and increase the accuracy of delivery. Read Now
June 15, 2022

How ValueOps Development is Fueling Better Software, Part 1: Clarity

Learn how the Clarity team employs innovative approaches that are yielding increased agility, efficiency, and performance. Read Now
June 9, 2022

Telcos Automate Work with Clarity

Read how leading telecommunications companies use Clarity to ensure their projects are ready to be delivered. Read Now