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    February 29, 2024

    In Their Own Words: Three Ways NetOps Delivers Value to Customers

    Now more than ever, modern networks play a pivotal role in today’s business operations. However, this increased importance comes with a challenge: Modern networks are becoming increasingly complex and heterogeneous. Network managers need to ensure optimal performance across various domains—from the data center to multi-cloud and software-defined networks. This requires the consolidation of vast amounts of data from across multi-vendor networks, including environments managed by third parties. In these complex environments, finding the root cause of a network issue can be an extremely tall order.

    Effectively sifting through large volumes of alert data is crucial in triaging and resolving issues. However, it's equally important to have a comprehensive understanding of your network infrastructure as it continues to evolve and transform—not only within the network operations center (NOC) but also across the entire enterprise. For all these reasons, your teams need a robust network observability and management solution that can provide visibility across your internal network and beyond the four walls of your data center.

    NetOps by Broadcom is a comprehensive network observability and management solution. NetOps eliminates blind spots and ensures that you have the full picture of the network and the user experience being delivered. To best describe the critical role NetOps plays in our customers’ enterprise network environments, we recently worked with TechValidate, an independent third-party solution provider. Working with TechValidate, we conducted a survey to get our customers’ thoughts on the value that NetOps brings to their business.

    In the sections below, we’ll look at the top three business values our customers highlighted. For each value, we’ll provide an overview of customer challenges, why they’re significant, how NetOps helps, and specific examples cited by respondents.

    ESD_FY24_Academy-Blog.Three Ways NetOps Delivers Value to Customers.Figure 1

    Value #1: End-to-end network visibility

    Customer challenge

    Blind spots can leave teams exposed to the risk of network outages and degraded user experiences that can ultimately have an impact on the bottom line. Respondents from more than half of surveyed organizations said they needed to address blind spots and ensure that the IT team has full visibility to effectively manage the network.

    Why it’s important

    If you can’t see what’s in your network and how it is performing, you really don’t know what the experience is like for end users. The more visibility gaps you have, the more time your team will spend attempting to find and fix the root cause of network issues.

    How NetOps by Broadcom helps

    NetOps gives you the full picture, with a unified topology of both internal and third-party networks, regardless of the vendor technology employed. The solution provides end-to-end-visibility across hybrid, multi-vendor networks and it offers proactive insights, enabling teams to analyze trends and predict evolving network behavior and resource requirements. With these capabilities, you can stay one step ahead of emerging problems and ensure your network keeps delivering optimal performance.

    ESD_FY24_Academy-Blog.Three Ways NetOps Delivers Value to Customers.Figure 2

    Value #2: Rapid and accurate issue resolution

    Customer challenge

    71% of surveyed respondents said they needed a better, faster way to find, isolate, and resolve network issues.  Doing so will improve the team’s triage time and other relevant metrics like mean time to detect (MTTD) and mean time to resolve (MTTR) issues.

    Why it’s important

    The longer a network health or performance issue stays undetected and unresolved, the higher the risk of outages, degraded quality of service, and business disruption. Delays in network problem resolution can lead to millions of dollars in financial losses.

    How NetOps by Broadcom helps

    NetOps provides high-scale network observability and management that enables fast data collection, aggregation, and correlation. The solution utilizes comprehensive data, including inventory, alarms, topology, device metrics, configurations, faults, and flows. In a unified portal, NetOps provides actionable insights and easy-to-use troubleshooting workflows. The solution serves as the single place for the network team to go to identify and resolve the root cause of issues. With NetOps, teams can address problems with speed and precision—before there’s an impact on the user experience.

    ESD_FY24_Academy-Blog.Three Ways NetOps Delivers Value to Customers.Figure 3

    Value #3: Improved network operations efficiency

    Customer challenge

    It takes significant effort to manage complex multi-vendor, multi-technology, and multi-cloud network environments that extend beyond enterprise borders. For resource-constrained IT teams already struggling with long triage times, using numerous siloed tools and dealing with redundant, inefficient network operations workflows can be overwhelming.

    Why it’s important

    Inefficient network operations can pose a range of problems, including downtime due to network failures or misconfigurations. Further, users may experience disruptions, which can affect productivity and revenue. Finally, organizations may be exposed to waste from improper capacity management and network resource allocation.

    How NetOps by Broadcom helps

    The solution reduces complexity, boosts efficiency, and ensures your infrastructure is transformation ready. NetOps helps you reduce costs and deliver superior user experiences, empowering teams to do unified monitoring and remediation across any technology, any vendor, and at any scale.

    ESD_FY24_Academy-Blog.Three Ways NetOps Delivers Value to Customers.Figure 4

    Find out more about what NetOps customers say

    To learn more, please visit the TechValidate Survey. In their own words, customers describe their challenges and how they were addressed. View their case studies and see how customers achieved their business goals with NetOps by Broadcom.

    Tag(s): NetOps , DX NetOps , AppNeta

    Gedeon Hombrebueno

    Gedeon is focused on bringing Broadcom Software’s Experience-Driven Network Operations (NetOps) solutions to market. These solutions help customers gain network visibility everywhere, so they can boost IT efficiency, customer satisfaction, and business growth. Gedeon has extensive product marketing, product...

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