COURSE

Automic Automation Service Orchestration and Automated Remediation

The catalyst for this course is a use-case describing the mechanisms for incorporating automated and manual remediation in a standard Automic process.

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Released

October 9, 2024

Time to Complete

80 minutes

Badge

Automated Remediation

Instructor

Natalia Fontan Garcia-Boente

This course describes the mechanisms for incorporating automated and manual remediation in a standard Automic process: An application generates a data file on one system. The file is subsequently transferred to a remote system by means of a JOBF. This process suffers chronic failures caused by systemic disk space issues on the target file system. For this reason, the Workflow includes built-in remediation and subsequent transfer reattempts. Ultimately, automated remediation fails, which leads to human intervention managed in ServiceNow.

What You Will Learn

The Workflow uses simple objects like PromptSets, Filters and Notifications, reflecting the simplistic nature of our methods. Automated remediation is a specialty in its own right and can range from the very basic (like our Workflow) to the highly sophisticated. Advanced automated remediation will undoubtedly entail a host of objects (Includes, Events), scripted procedures and third-party products to monitor executions, trap errors and execute restarts.

This course is intended for anyone responsible for integrating Automic Automation and ServiceNow.

What You Will Earn

Certification

Upon completion, you will receive:

A certificate validating the course completion
The Automated Remediation badge

Value: 1000 points

Course Objectives

At the end of this course you will be able to:

Create a Workflow with built-in remediation
Understand and work with the ServiceNow Service Pack
Understand ServiceNow targeted functional areas
Use AWI capabilities to facilitate automation
Build user-operated triggers for remediation processes

How to Get Started

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