<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=1110556&amp;fmt=gif">
Skip to content
    August 25, 2022

    Experience-Driven NetOps: What It Is and Why It Matters

    Key Takeaways
    • Employ Experience-Driven NetOps to establish end-to-end connectivity and performance validation from the end-user point of view.
    • Route user-experience metrics through standardized operational workflows, enabling teams to reduce the risk of outages and degradation.
    • Establish end-to-end network visibility, extending monitoring into edge services, multi-cloud and SaaS, home wireless, and more.

    Recent events have changed the world forever. For network operations (NetOps) teams, it means there’s no going back to the way things used to be. Virtually overnight, teams had to adapt to work-from-anywhere (WFA) models. The move to SaaS, cloud, and SD-WAN continue to accelerate—and in the process fundamentally alter the nature of network environments. That’s why it’s time to evolve traditional network monitoring practices and embrace new approaches like Experience-Driven NetOps. Through this approach, teams can realize end-to-end connectivity and performance validation from the end-user point of view.

    Compared to six years ago, NetOps teams are finding it nearly twice as difficult to succeed. That trend is highlighted by the 2022 EMA Network Management Megatrends study, which found that the percentage of NetOps teams that are successful has declined, from 49% in 2016 to 27% in 2022.

    The question then becomes, “why the dramatic plunge?” The network operations center’s (NOC) overreliance on traditional NetOps tools is at least partly responsible. For many years, legacy NetOps tools have been used along with standardized operational workflows for triaging network issues. These workflows have been supported by well-defined processes for managing alarms, events, faults, flows, and logs. NetOps teams use these tools to troubleshoot issues, quickly find root cause, escalate incidents, open tickets, or isolate and resolve problems.

    But the world is changing. Transformation is happening everywhere, with cloud and SaaS adoption now in full throttle. Work is being done from anywhere, with demands for resources coming from everywhere and at any time. NetOps teams now fully recognize that public cloud, SaaS applications, and cloud-native application architectures are critical drivers of their network management approaches—toppling conventional operational monitoring strategies. After all, traditional toolsets are viewed as bloated, inefficient, and disconnected. They contribute to manual errors that degrade the network and they produce too many false alerts.

    However, while cloud, SaaS, and WFA adoption help the business achieve gains in revenue generation, cost reduction, and productivity improvement, they can create massive heartburn for NetOps teams. Now, these teams must deal with the lack of visibility beyond the four walls of their data center, and the associated risks these blind spots pose to the organization. It is therefore critical for NetOps teams to find an effective way to route user-experience metrics through traditional, standardized operational workflows, so they can reduce the risk of outages and degradation.

    To illustrate this scenario, how often do you think end users escalate service issues before the NetOps team is aware of those problems? According to the EMA report referenced above, that’s 31% of the time on average. Now, imagine how quickly that degraded customer experience can lead to lost productivity, diminished satisfaction, and damage to the brand.

    Conversely, when end-user experience metrics are integrated into your standard triage procedures, you can more effectively ensure reliable network delivery along with an exceptional user experience. If you are wondering how to meet these objectives, consider the move to Experience-Driven NetOps.

    Experience-Driven NetOps

    Experience-Driven NetOps is a modern networking approach that delivers unified, end-to-end network visibility. With this approach, you can understand, manage, and optimize the performance of digital services, regardless of the network they may be running on. The approach extends monitoring into edge services, multi-cloud and SaaS, home wireless, and last-mile ISP networks. As a result, your teams can see every communication path and degradation point for the entire end-user experience delivery chain.

    Experience-Driven NetOps provides a modern solution to address the gaps in today’s legacy network management tools by optimizing standard workflows with end-user experience data. The result? Complete, unified monitoring that fuels the success of your cloud transformation, makes your IT more efficient, enhances the experience of your end users, and delivers comprehensive visibility into work-from-anywhere environments. 

    Learn more about how Experience-Driven NetOps can help you overcome the challenges of the new network in this white paper. Read now and discover how your organization can evolve its monitoring strategy and take full advantage of next-generation network technologies.

     

    Gedeon Hombrebueno

    Gedeon focuses on bringing the Network Observability by Broadcom solution to market. The solution enhances network visibility to boost network operations efficiency and user experience—key to today’s business success. Gedeon has extensive product marketing, product management, and integrated marketing experience in...

    Other Resources You might be interested In

    icon
    Blog August 22, 2025

    Handling Incomplete User Stories at the End of an Iteration

    When a team reaches the end of an iteration, some user stories may not be completed. This post details causes and options for managing these scenarios.

    icon
    Blog August 20, 2025

    What’s Hiding in Your Wiring Closets?

    See why you must move from periodic audits to a state of perpetual awareness. Track every change, validate it against policy, and understand its impact.

    icon
    Blog August 15, 2025

    All Network Monitoring Tools Are Created Equal, Right?

    See how observability platforms provide a unified view across multi-vendor environments and correlate network configuration changes with performance issues.

    icon
    Blog August 15, 2025

    Scale Observability, Streamline Operations with AppNeta Monitoring Policies

    This post reveals how, with AppNeta’s monitoring policies, you can leverage a powerful framework for scalable, flexible, and accurate network observability.

    icon
    Course August 14, 2025

    AppNeta: Current Network Violation Map Dashboard

    Learn how to configure and use the Current Network Violation Map dashboard in AppNeta to identify geographic regions impacted by WAN performance issues.

    icon
    Course August 14, 2025

    AppNeta On-Prem: Minimize Unplanned Downtime

    Learn how to configure the AppNeta On-Prem environment following best practices for high availability and disaster recovery to maintain service continuity and minimize unplanned downtime.

    icon
    Office Hours August 12, 2025

    Rally Office Hours: August 7, 2025

    Get tips on how to use the Capacity Planning feature in Rally, then follow the weekly Q&A session with Rally product experts.

    icon
    Blog August 11, 2025

    dSeries Version 25.0 Boosts Insights, Security, and Operational Efficiency

    Discover how ESP dSeries Workload Automation 25.0 represents a significant leap forward, making workload automation more secure, visible, and efficient.

    icon
    Blog August 7, 2025

    What Your SD-WAN Isn't Telling You

    SD-WAN's limited view blinds it to underlay issues. Augment SD-WAN with end-to-end visibility to validate decisions and diagnose root causes for network resilience.