August 4, 2021
Baystate Health Employs DX NetOps to Manage Pandemic-Related Demand and Ensure 100% Network Availability

Written by: Jeremy Rossbach
As we all know, the pandemic changed everything, from the way we shopped to the way we received healthcare. It introduced a whole new way to interact with healthcare professionals for yearly check-ups, consultations, and more. The pandemic also put the network in the spotlight as a critical method to deliver reliable applications experiences. All, if not most medical professionals used the telehealth application as one of the only ways to provide quality patient care.
Rolling out a new application is hard enough for IT teams but combining that with the demands of a pandemic and having no user demand and network capacity baseline for a new application like the telehealth experience is beyond challenging.
So Baystate Health relied on Broadcom’s DX NetOps network monitoring software to ensure their networks would reliably support a new and expansive telehealth application while delivering a consistent, reliable experience for patients and providers.
Download the case study today to understand why Baystate Health said, “With DX NetOps network monitoring software, the team can deliver optimized experiences, even after the pandemic significantly increased network bandwidth consumption.” and “The team is able to maintain 100% network availability and ensure uninterrupted, high-quality patient care.”

Jeremy Rossbach
As the Chief Technical Evangelist for NetOps by Broadcom, Jeremy is passionate about meeting with customers to identify their IT operational challenges and produce solutions that fit their business and network transformation goals. Prior to joining Broadcom, he spent over 15+ years working in IT, across both public...
Other resources you might be interested in
Nobody Cares About Your MTTR
This post outlines why IT metrics like MTTR are irrelevant to business leaders, and it emphasizes that IT teams need network observability to bridge this gap.
Rally Office Hours: October 2, 2025
The Rally Model Context Protocol (MCP) Server acts as a standardized interface for AI models and developer tools. Learn about this exciting new feature then follow the weekly Q&A session with Rally...
Why 1% Packet Loss Is the New 100% Outage
In an era of real-time apps and multiple clouds, the old rules about 'acceptable' network errors no longer apply. See why you need end-to-end observability.
Rally Office Hours: September 25, 2025
Rally Office Hours delivers an essential product tip: Learn to transition from Legacy Custom Pages to powerful Custom Views. Plus, Q&A insights.
Defining the Network Engineer of Tomorrow
Read this post and see why the most important investment isn't in new hardware, but in transforming your team from device managers to service delivery experts.
Harnessing AppNeta’s Browser- and HTTP-based Workflows to Track User Experience
AppNeta’s browser- and HTTP-based workflows let you see what users actually experience. Preempt issues before they become headaches for your end users.
“Rego U” Recap: Why SPM Is Still Hot
Rego Consulting’s Annual Conference underscored why strategic portfolio management (SPM) is still essential. Leverage SPM to bridge strategy and execution.
What's New in AutoSys 24.1: Built for the Modern Automation Landscape
See how AutoSys 24.1 is designed to streamline your daily tasks, accelerate troubleshooting, and simplify how you integrate with the latest technologies.
Rally Office Hours: September 18, 2025
In the latest edition of Rally office hours, learn about changes to the Progress Views widget and then follow the weekly Q&A session with Rally product experts.