In his 20-plus years of Technical Support/Escalation Management career, Shannon Hebert has spent 11 years at Broadcom leading the Automation Support spaces in both distributed and mainframe. For the past seven years, Shannon has been responsible for ensuring best-in-class support for our global Automation customers. He maximizes customers' value by helping them integrate products into business areas where Automation can simultaneously improve efficiency and also provide substantial cost savings, improving overall customer satisfaction and adoption of Automation products. A firm believer in leading by example, Shannon holds an AWS Solution Architect certification and is furthering his collegiate studies.
