January 31, 2023

From Frontline to Back-Office, Insurance Firms Connect Value with Clarity

The insurance industry has been around for a long time and tends to be perceived as traditional and conservative. Insurance companies, however, are often at the forefront of emerging approaches to optimize their business. We spoke to representatives of several companies about their approaches to technology and its overall business impact.

What are the challenges you need to overcome to be successful?

We’re in a competitive business. We need to optimize how we operate to remain competitive. We’ve been on an Agile transformation journey for several years — and that has been going well — but we wanted to do more.

For us, that meant leaning into value streams and value stream management (VSM). We needed to do that in a way the entire organization could adapt and embrace with minimal disruption.

How do you go about addressing those problems?

We stripped everything down to the most fundamental level. We worked with our teams to understand how we were creating value. That process gave us a better understanding of real costs and benefits, which in turn meant challenging the way we had been doing things in the past.

It also meant better defining our real value streams – bringing people together to document exactly what we did. Sometimes that was nothing more than diagrams on paper, but it still worked as a way to engage people.

What do you do, and how does it help?

We’ve selected Broadcom’s VSM solution that combines Clarity and Rally. With Broadcom we can deliver true ValueOps, connecting everything we do from strategic priority setting through funding, delivery, and benefits realization. Critically, everything also ties back to value:

Executives see the value that is being delivered at an enterprise level
Business leads see the value that they are driving through their value streams
Project managers and teams see the value that they are driving directly

We can roadmap our strategies, convert plans into investments and drive those investments directly to our work teams with VSM. We then capture and track progress, identify and address any variances, and confirm that we are achieving the results that we expected. It gives us a level of confidence in our performance that has never existed before.

How is this driving your success?

It’s providing us with a common purpose. VSM concepts provide visibility into how value is being created, and Broadcom’s VSM solution shows how and where we are driving that value. We can provide everyone with insight into that value in a way that makes sense for them.

The result is improved understanding, which drives productivity and enables better decisions. It also aligns everyone in the organization from frontline team member to executive, ensuring everyone pulls in the same direction and maintains our competitive advantage.

Tag(s): ValueOps , Clarity

Alf Abuhajleh

Alf Abuhajleh markets Clarity by Broadcom. From early-days cloud computing, mobile apps and cognizant enterprise apps, Alf spent the past 25 years developing and launching emerging technologies in Silicon Valley.

Other resources you might be interested in

Blog October 8, 2025

Nobody Cares About Your MTTR

This post outlines why IT metrics like MTTR are irrelevant to business leaders, and it emphasizes that IT teams need network observability to bridge this gap.

Read Blog

Office Hours October 6, 2025

Rally Office Hours: October 2, 2025

The Rally Model Context Protocol (MCP) Server acts as a standardized interface for AI models and developer tools. Learn about this exciting new feature then follow the weekly Q&A session with Rally...

View Recording

Blog October 1, 2025

Why 1% Packet Loss Is the New 100% Outage

In an era of real-time apps and multiple clouds, the old rules about 'acceptable' network errors no longer apply. See why you need end-to-end observability.

Read Blog

Office Hours September 30, 2025

Rally Office Hours: September 25, 2025

Rally Office Hours delivers an essential product tip: Learn to transition from Legacy Custom Pages to powerful Custom Views. Plus, Q&A insights.

View Recording

Blog September 26, 2025

Defining the Network Engineer of Tomorrow

Read this post and see why the most important investment isn't in new hardware, but in transforming your team from device managers to service delivery experts.

Read Blog

Blog September 26, 2025

Harnessing AppNeta’s Browser- and HTTP-based Workflows to Track User Experience

AppNeta’s browser- and HTTP-based workflows let you see what users actually experience. Preempt issues before they become headaches for your end users.

Read Blog

Blog September 26, 2025

“Rego U” Recap: Why SPM Is Still Hot

Rego Consulting’s Annual Conference underscored why strategic portfolio management (SPM) is still essential. Leverage SPM to bridge strategy and execution.

Read Blog

Blog September 23, 2025

What's New in AutoSys 24.1: Built for the Modern Automation Landscape

See how AutoSys 24.1 is designed to streamline your daily tasks, accelerate troubleshooting, and simplify how you integrate with the latest technologies.

Read Blog

Office Hours September 23, 2025

Rally Office Hours: September 18, 2025

In the latest edition of Rally office hours, learn about changes to the Progress Views widget and then follow the weekly Q&A session with Rally product experts.

View Recording