June 27, 2023
NetOps in Action: Fidelity National Information Services, Inc. (FIS)
Written by: Jeremy Rossbach
Fidelity National Information Services, Inc. (FIS) is an American multinational corporation which offers a wide range of financial products and services. FIS is most known for its development of Financial Technology, or FinTech. FIS has a portfolio of products for the financial services sector, including both retail and investment banking.
FIS global customers connect to services from FIS’s Little Rock, AR datacenter. Customers experienced degraded service over a period of several weeks, and efforts to isolate the root cause proved to be challenging for the FIS network operations teams, as it involved an intermittent manifestation of symptoms.
With AppNeta by Broadcom, however, FIS was able to isolate several Cisco switches with a unicast flooding defect.
Leveraging the visualized network delivery paths from Little Rock and monitoring points deployed across the enterprise network, the team was able to quickly observe spikes in data loss on network paths connecting to the Little Rock data center. Upon further investigation, running a TCP Dump from the AppNeta monitoring point highlighted the Unicast flooding received on the monitoring points network interface – transmitted in error by a Cisco defect on their switching IOS.
As a result, Cisco quickly prioritized the patching of their network switch operating system. After patching, Unicast traffic was no longer observed and the network delivery path showed improved data loss metrics (within threshold parameters).
Without the ability to isolate the root-cause, FIS global customers were at risk of continued service disruption. Continued issues could have exposed FIS to negative financial and reputational risks.
AppNeta’s ability to isolate and provide visibility into root-cause also supported the FIS Global business decision to expand AppNeta deployment to Australia and Brazil.
To learn more about FIS’s experience with AppNeta and DX NetOps, read the full success story!
Jeremy Rossbach
As the Chief Technical Evangelist for NetOps by Broadcom, Jeremy is passionate about meeting with customers to identify their IT operational challenges and produce solutions that fit their business and network transformation goals. Prior to joining Broadcom, he spent over 15+ years working in IT, across both public...
Other posts you might be interested in
Explore the Catalog
October 4, 2024
Monitoring Policy Groups in AppNeta: Streamlining Setup and Maintenance
Read More
September 25, 2024
How to Optimize NOC Efficiency with Operational Reports
Read More
September 23, 2024
Broadcom Unveils DX NetOps Global Topology
Read More
September 19, 2024
DX NetOps Accelerates Triage, Delivering Contextual Access to Syslog
Read More
September 19, 2024
Optimize Network Asset Organization with Global Collections in DX NetOps
Read More
September 18, 2024
Four Simple Steps for Streaming DX NetOps Alarms into Google BigQuery
Read More
September 16, 2024
Broadcom’s Vision for Network Observability
Read More
September 12, 2024
Three Ways AppNeta Enables End-to-End Visibility for VMware VeloCloud
Read More
September 4, 2024