<img height="1" width="1" style="display:none;" alt="" src="https://px.ads.linkedin.com/collect/?pid=1110556&amp;fmt=gif">
Skip to content
    June 27, 2023

    NetOps in Action: Fidelity National Information Services, Inc. (FIS)

    Fidelity National Information Services, Inc. (FIS) is an American multinational corporation which offers a wide range of financial products and services. FIS is most known for its development of Financial Technology, or FinTech. FIS has a portfolio of products for the financial services sector, including both retail and investment banking.

    FIS global customers connect to services from FIS’s Little Rock, AR datacenter. Customers experienced degraded service over a period of several weeks, and  efforts to isolate the root cause proved to be challenging for the FIS network operations teams, as it involved an intermittent manifestation of symptoms.

    ESD_FY23_Academy-Blog.NetOps in Action - Fidelity National Information Services (FIS).Figure 1

    With AppNeta by Broadcom, however, FIS was able to isolate several Cisco switches with a unicast flooding defect.

    Leveraging the visualized network delivery paths from Little Rock and monitoring points deployed across the enterprise network, the team was able to quickly observe spikes in data loss on network paths connecting to the Little Rock data center. Upon further investigation, running a TCP Dump from the AppNeta monitoring point highlighted the Unicast flooding received on the monitoring points network interface – transmitted in error by a Cisco defect on their switching IOS.

    As a result, Cisco quickly prioritized the patching of their network switch operating system. After patching, Unicast traffic was no longer observed and the network delivery path showed improved data loss metrics (within threshold parameters).

    Without the ability to isolate the root-cause, FIS global customers were at risk of continued service disruption. Continued issues could have exposed FIS to negative financial and reputational risks.

    AppNeta’s ability to isolate and provide visibility into root-cause also supported the FIS Global business decision to expand AppNeta deployment to Australia and Brazil.

    To learn more about FIS’s experience with AppNeta and DX NetOps, read the full success story!

    Jeremy Rossbach

    As the Chief Technical Evangelist for NetOps by Broadcom, Jeremy is passionate about meeting with customers to identify their IT operational challenges and produce solutions that fit their business and network transformation goals. Prior to joining Broadcom, he spent over 15+ years working in IT, across both public...

    Other resources you might be interested in

    icon
    Blog October 8, 2025

    Nobody Cares About Your MTTR

    This post outlines why IT metrics like MTTR are irrelevant to business leaders, and it emphasizes that IT teams need network observability to bridge this gap.

    icon
    Office Hours October 6, 2025

    Rally Office Hours: October 2, 2025

    The Rally Model Context Protocol (MCP) Server acts as a standardized interface for AI models and developer tools. Learn about this exciting new feature then follow the weekly Q&A session with Rally...

    icon
    Blog October 1, 2025

    Why 1% Packet Loss Is the New 100% Outage

    In an era of real-time apps and multiple clouds, the old rules about 'acceptable' network errors no longer apply. See why you need end-to-end observability.

    icon
    Office Hours September 30, 2025

    Rally Office Hours: September 25, 2025

    Rally Office Hours delivers an essential product tip: Learn to transition from Legacy Custom Pages to powerful Custom Views. Plus, Q&A insights.

    icon
    Blog September 26, 2025

    Defining the Network Engineer of Tomorrow

    Read this post and see why the most important investment isn't in new hardware, but in transforming your team from device managers to service delivery experts.

    icon
    Blog September 26, 2025

    Harnessing AppNeta’s Browser- and HTTP-based Workflows to Track User Experience

    AppNeta’s browser- and HTTP-based workflows let you see what users actually experience. Preempt issues before they become headaches for your end users.

    icon
    Blog September 26, 2025

    “Rego U” Recap: Why SPM Is Still Hot

    Rego Consulting’s Annual Conference underscored why strategic portfolio management (SPM) is still essential. Leverage SPM to bridge strategy and execution.

    icon
    Blog September 23, 2025

    What's New in AutoSys 24.1: Built for the Modern Automation Landscape

    See how AutoSys 24.1 is designed to streamline your daily tasks, accelerate troubleshooting, and simplify how you integrate with the latest technologies.

    icon
    Office Hours September 23, 2025

    Rally Office Hours: September 18, 2025

    In the latest edition of Rally office hours, learn about changes to the Progress Views widget and then follow the weekly Q&A session with Rally product experts.