April 12, 2023

The New Networking Realities in Healthcare

Systems for managing electronic health records (EHRs), clinical decision support, claims and payments, operations, and more are advancing rapidly in the healthcare industry. A more complex and dynamic mix of internal and external networks now play an integral role in patient outcomes. Digital transformation in healthcare is swiftly moving from islands of data to interconnected hybrid environments through critical apps like Epic Systems.

While some data must remain on-premises, the increasing reliance on third-party providers for cloud services, networking, and communications has left healthcare providers with a new challenge. Critical services are no longer managed in-house, meaning that when issues arise IT may have difficulty understanding what and where the problem is. IT and network operations (NetOps) teams need to employ new technologies and approaches to operate, manage, and secure healthcare networks.

To effectively support their organization’s digital transformation, they need solutions that deliver several critical capabilities:

Comprehensive scope and high scalability. Today’s teams need to contend with more use cases, more locations, more traffic, and more networks. In response, teams must be able to scale their coverage and operational capacity.
End-to-end visibility. Gaining end-to-end visibility of networks that support critical services is essential to managing transformations and service levels. To speed mean time to resolution (MTTR) when issues arise, teams need end-to-end visibility that spans internal infrastructure and all the networks that services rely upon, including those managed by third-party service providers.
Predictive insights to boost resilience. Ensuring optimal resilience and performance for critical patient and caregiver services is critical. As networks get increasingly complex, dynamic, and interdependent, addressing these objectives continues to get more difficult. Consequently, teams can’t continue to operate in fire-drill mode; they need insights that uncover problematic trends, so teams can take mitigation and remediation efforts—before critical services are affected.

NetOps teams in healthcare can establish effective, end-to-end network monitoring and comprehensive visibility—including of any internal or external networks that user transactions rely upon. That strategy can help teams optimize operations, speed issue identification, and enhance patient, staff, and caregiver experiences.

In practice, a large healthcare provider in the Northeast United States sought help from Broadcom as they evaluated and launched a project to host an Epic EHR system for regional healthcare centers and hospitals. As adoption of the new service grew, they needed to scale rapidly. In short order, they had to support more than 250 remote medical offices and clinics, which all had different ISPs, networks, and levels of technical expertise.

Through the enhanced visibility from AppNeta by Broadcom, the NetOps team was able to optimize the provider’s operations by delivering improved service levels and reducing bandwidth usage by 15%. Leveraging the solution’s end-to-end visibility, they were able to significantly reduce the time and effort dedicated to manual investigation, which translated to dramatic improvements in operational efficiency.

Today, Broadcom solutions enable Experience-Driven NetOps in all of our customers. Our industry-leading network monitoring software expands visibility beyond the traditional network edge and into ISP, SaaS, and cloud provider networks.

To find out more and see another example, read the full story here.

Tag(s): AppNeta , Experience-Driven NetOps , Digital Transformation , Healthcare Network Operations , Network Observability

Alec Pinkham

Alec is a Product Marketing Manager for the AppNeta solution at Broadcom. He spent seven years with AppNeta in the Application and Network Performance Monitoring space before joining Broadcom. Prior to AppNeta his background is in software product management in HMI/SCADA solutions for industrial automation as well as...

Other Resources You might be interested In

Blog August 20, 2025

What’s Hiding in Your Wiring Closets?

See why you must move from periodic audits to a state of perpetual awareness. Track every change, validate it against policy, and understand its impact.

Read Blog

Blog August 15, 2025

All Network Monitoring Tools Are Created Equal, Right?

See how observability platforms provide a unified view across multi-vendor environments and correlate network configuration changes with performance issues.

Read Blog

Blog August 15, 2025

Scale Observability, Streamline Operations with AppNeta Monitoring Policies

This post reveals how, with AppNeta’s monitoring policies, you can leverage a powerful framework for scalable, flexible, and accurate network observability.

Read Blog

Course August 14, 2025

AppNeta: Current Network Violation Map Dashboard

Learn how to configure and use the Current Network Violation Map dashboard in AppNeta to identify geographic regions impacted by WAN performance issues.

Go to Training

Course August 14, 2025

AppNeta On-Prem: Minimize Unplanned Downtime

Learn how to configure the AppNeta On-Prem environment following best practices for high availability and disaster recovery to maintain service continuity and minimize unplanned downtime.

Go to Training

Office Hours August 12, 2025

Rally Office Hours: August 7, 2025

Get tips on how to use the Capacity Planning feature in Rally, then follow the weekly Q&A session with Rally product experts.

View Recording

Blog August 11, 2025

dSeries Version 25.0 Boosts Insights, Security, and Operational Efficiency

Discover how ESP dSeries Workload Automation 25.0 represents a significant leap forward, making workload automation more secure, visible, and efficient.

Read Blog

Blog August 7, 2025

What Your SD-WAN Isn't Telling You

SD-WAN's limited view blinds it to underlay issues. Augment SD-WAN with end-to-end visibility to validate decisions and diagnose root causes for network resilience.

Read Blog

Blog August 7, 2025

How DX NetOps Topology Streamlines and Optimizes Triage

DX NetOps Topology gives you the context and clarity to stay ahead of problems and keep your networks running smoothly. Troubleshoot quickly and seamlessly.

Read Blog