April 12, 2023

The New Networking Realities in Healthcare

Systems for managing electronic health records (EHRs), clinical decision support, claims and payments, operations, and more are advancing rapidly in the healthcare industry. A more complex and dynamic mix of internal and external networks now play an integral role in patient outcomes. Digital transformation in healthcare is swiftly moving from islands of data to interconnected hybrid environments through critical apps like Epic Systems.

While some data must remain on-premises, the increasing reliance on third-party providers for cloud services, networking, and communications has left healthcare providers with a new challenge. Critical services are no longer managed in-house, meaning that when issues arise IT may have difficulty understanding what and where the problem is. IT and network operations (NetOps) teams need to employ new technologies and approaches to operate, manage, and secure healthcare networks.

To effectively support their organization’s digital transformation, they need solutions that deliver several critical capabilities:

Comprehensive scope and high scalability. Today’s teams need to contend with more use cases, more locations, more traffic, and more networks. In response, teams must be able to scale their coverage and operational capacity.
End-to-end visibility. Gaining end-to-end visibility of networks that support critical services is essential to managing transformations and service levels. To speed mean time to resolution (MTTR) when issues arise, teams need end-to-end visibility that spans internal infrastructure and all the networks that services rely upon, including those managed by third-party service providers.
Predictive insights to boost resilience. Ensuring optimal resilience and performance for critical patient and caregiver services is critical. As networks get increasingly complex, dynamic, and interdependent, addressing these objectives continues to get more difficult. Consequently, teams can’t continue to operate in fire-drill mode; they need insights that uncover problematic trends, so teams can take mitigation and remediation efforts—before critical services are affected.

NetOps teams in healthcare can establish effective, end-to-end network monitoring and comprehensive visibility—including of any internal or external networks that user transactions rely upon. That strategy can help teams optimize operations, speed issue identification, and enhance patient, staff, and caregiver experiences.

In practice, a large healthcare provider in the Northeast United States sought help from Broadcom as they evaluated and launched a project to host an Epic EHR system for regional healthcare centers and hospitals. As adoption of the new service grew, they needed to scale rapidly. In short order, they had to support more than 250 remote medical offices and clinics, which all had different ISPs, networks, and levels of technical expertise.

Through the enhanced visibility from AppNeta by Broadcom, the NetOps team was able to optimize the provider’s operations by delivering improved service levels and reducing bandwidth usage by 15%. Leveraging the solution’s end-to-end visibility, they were able to significantly reduce the time and effort dedicated to manual investigation, which translated to dramatic improvements in operational efficiency.

Today, Broadcom solutions enable Experience-Driven NetOps in all of our customers. Our industry-leading network monitoring software expands visibility beyond the traditional network edge and into ISP, SaaS, and cloud provider networks.

To find out more and see another example, read the full story here.

Tag(s): AppNeta , Experience-Driven NetOps , Digital Transformation , Healthcare Network Operations , Network Observability

Alec Pinkham

Alec is a Product Marketing Manager for the AppNeta solution at Broadcom. He spent seven years with AppNeta in the Application and Network Performance Monitoring space before joining Broadcom. Prior to AppNeta his background is in software product management in HMI/SCADA solutions for industrial automation as well as...

Other resources you might be interested in

Blog January 28, 2026

When DIY Becomes a Network Liability

While seemingly expedient, custom scripts can cost teams dearly. See why it’s so critical to leverage a dedicated network configuration management platform.

Read Blog

Blog January 26, 2026

Three Reasons Why You Shouldn’t Connect Just Any Team Tool to Clarity

See how connecting the wrong tools to Clarity can introduce more risk than value. Employ Rally and Clarity to enforce governance and filter out noise.

Read Blog

Office Hours January 22, 2026

Rally Office Hours: January 22, 2026

Learn about a custom view for dependency and blocked work reporting, plus a new field locking feature for admins.

View Recording

Course January 22, 2026

DX NetOps: Install Network Configuration Management

Learn how to install DX NetOps Network Configuration Management.

Go to Training

Video January 20, 2026

Automic Automation Cloud Integration: SAP Integration Suite Integration

Instantly inherit the advanced capabilities of your enterprise solution, enabling you to deliver your digital transformation more quickly and successfully.

Watch Video

Video January 20, 2026

Automic Automation Cloud Integration: Azure Power BI Agent Integration

Learn to integrate Automic Automation with Azure Power BI to schedule refreshes, monitor jobs, and orchestrate cloud workloads from a single interface.

Watch Video

Office Hours January 15, 2026

Rally Office Hours: January 15, 2026

The Scope Change for Work Items widget has been released. This new widget tracks changes in work items, specifically user stories, defects, defect suites, and test sets, within a time box, such as an...

View Recording

Course January 9, 2026

ValueOps ConnectALL: Creating a Universal Adapter

This course helps you understand the complete workflow for creating a Universal Adapter in ValueOps ConnectALL.

Go to Training

Course January 9, 2026

AAI - Monitoring Jobstreams Using Business Areas

Learn how business areas help you organize and focus your monitoring in AAI. Find out where business area filters appear and how to refine your daily views.

Go to Training