August 18, 2023

DX NetOps In Action: How Altice Accelerates Network Transformation with Broadcom

Altice Portugal is a wholly owned subsidiary of Altice Group, a multinational cable and telecommunications company. They have a presence across Europe, including in Belgium, France, Luxembourg, Portugal, and Switzerland, as well as in the Dominican Republic, the French West Indies, and Israel.

With annual revenues of more than $2.8 billion (2,629 million Euros), Altice Portugal is Portugal’s largest telecom company. Altice offers fixed, mobile, and satellite network services to consumers. The company also offers a range of services for business customers, including cybersecurity, cloud and data center services, backup and restore, remote equipment monitoring and management, and more.

Network transformation challenges

As a telecommunications company, Altice has accrued a large, complex IT environment with multiple generations of infrastructure. The IT operations group must continue to pursue digital transformation so the organization can adapt to rapidly changing user, customer, market, and technology demands.

As a result of these transformations, Altice is operating in a new age of networking. Altice continues to expand its remote data center and cloud offerings. Altice customers now rely on cloud services and SaaS offerings in addition to software-defined architectures. Furthermore, work-from-anywhere approaches are now a given for both Altice employees and customers.

The solution: Experience-Driven NetOps

Over time, Altice continued to expand their usage of various network monitoring solutions, including DX NetOps by Broadcom. Altice leverages DX NetOps to provide coverage of network performance, fault, and flow, in both their traditional and software-defined architectures.

With DX NetOps solutions, the Altice team has been able to adapt seamlessly to new technologies and the demands of new networks. They have used DX NetOps for Simple Network Management Protocol (SNMP) monitoring for years. The team successfully implemented DX NetOps Flow to conduct flow analysis and validate customer connections, consumption, and performance.

Recently, the team started using AppNeta by Broadcom. AppNeta extends Altice’s monitoring visibility and control beyond the edge of their networks and into unmanaged networks like home Wi-Fi as well as third-party telecommunication, cloud, and SaaS environments that customers may use on a daily basis. With AppNeta, teams can quickly isolate the location of performance issues, including those that arise on networks not owned by Altice. Further, it helps speed mean time to innocence (MTTI), providing objective evidence of the location of outages that arise in home Wi-Fi networks and other ISP and cloud providers’ networks.

Altice has uncovered many technical and business benefits by using Experience-Driven NetOps from Broadcom to include accelerating new technology support, new service delivery opportunities, protecting the company brand and reputation and improving MTTI and MTTR.

Check out the full case study to learn more about how Altice used Broadcom to help accelerate new service delivery and network transformation.

Tag(s): DX NetOps , AppNeta , Experience-Driven NetOps , Network Observability

Jeremy Rossbach

As the Chief Technical Evangelist for NetOps by Broadcom, Jeremy is passionate about meeting with customers to identify their IT operational challenges and produce solutions that fit their business and network transformation goals. Prior to joining Broadcom, he spent over 15+ years working in IT, across both public...

Other resources you might be interested in

Video January 20, 2026

Automic Automation Cloud Integration: SAP Integration Suite Integration

Instantly inherit the advanced capabilities of your enterprise solution, enabling you to deliver your digital transformation more quickly and successfully.

Watch Video

Video January 20, 2026

Automic Automation Cloud Integration: Azure Power BI Agent Integration

Learn to integrate Automic Automation with Azure Power BI to schedule refreshes, monitor jobs, and orchestrate cloud workloads from a single interface.

Watch Video

Office Hours January 15, 2026

Rally Office Hours: January 15, 2026

The Scope Change for Work Items widget has been released. This new widget tracks changes in work items, specifically user stories, defects, defect suites, and test sets, within a time box, such as an...

View Recording

Course January 9, 2026

ValueOps ConnectALL: Creating a Universal Adapter

This course helps you understand the complete workflow for creating a Universal Adapter in ValueOps ConnectALL.

Go to Training

Course January 9, 2026

AAI - Monitoring Jobstreams Using Business Areas

Learn how business areas help you organize and focus your monitoring in AAI. Find out where business area filters appear and how to refine your daily views.

Go to Training

Office Hours January 8, 2026

Rally Office Hours: January 8, 2026

Learn about using the capacity forecasting screen and Monte Carlo simulations in Rally. The session also includes a Q&A segment covering topics such as tracking work handoffs with tasks or custom...

View Recording

Course January 7, 2026

DX NetOps Smarts: Overview

Learn how DX NetOps Smarts discovers hybrid environments to map complex topologies, then provides unified real-time monitoring with advanced fault management and automated root-cause analysis.

Go to Training

Blog December 22, 2025

Top 3 Trends Defining Network Observability in 2026

Discover the three specific trends that will define network observability in 2026. See how unified observability and predictive AI will shape the landscape.

Read Blog

Office Hours December 18, 2025

Rally Office Hours: December 18, 2025

Rally Office Hours features an AI-driven artifact breakdown tool that creates child items from features/stories. The Q&A covers capacity planning, forecasting and burnup charts.

View Recording