Duane Nielsen
Customer Success Architect, AIOpsDuring his 15 years in IT Operations consulting, Duane has worked with customers from around the world –from startups in Asia to the largest enterprises in Europe and the US. Duane combines his expertise in IT Ops tooling with his experience tackling complex challenges throughout his career to guide customers along the technology adoption maturity curve.
"What excites me most in my work is helping clients move from reactive event- and technology-driven processes to managing business services proactively? There’s always a eureka moment. Reaching these game-changing milestones with clients gives me enormous satisfaction."
All content by Duane Nielsen
The Unreasonable Effectiveness of Simplicity in IT Operations Strategy
This post outlines a simple framework teams can use to assess and prioritize digital services—helping guide prioritization and improvement.