June 27, 2023
NetOps in Action: Fidelity National Information Services, Inc. (FIS)

Written by: Jeremy Rossbach
Fidelity National Information Services, Inc. (FIS) is an American multinational corporation which offers a wide range of financial products and services. FIS is most known for its development of Financial Technology, or FinTech. FIS has a portfolio of products for the financial services sector, including both retail and investment banking.
FIS global customers connect to services from FIS’s Little Rock, AR datacenter. Customers experienced degraded service over a period of several weeks, and efforts to isolate the root cause proved to be challenging for the FIS network operations teams, as it involved an intermittent manifestation of symptoms.
With AppNeta by Broadcom, however, FIS was able to isolate several Cisco switches with a unicast flooding defect.
Leveraging the visualized network delivery paths from Little Rock and monitoring points deployed across the enterprise network, the team was able to quickly observe spikes in data loss on network paths connecting to the Little Rock data center. Upon further investigation, running a TCP Dump from the AppNeta monitoring point highlighted the Unicast flooding received on the monitoring points network interface – transmitted in error by a Cisco defect on their switching IOS.
As a result, Cisco quickly prioritized the patching of their network switch operating system. After patching, Unicast traffic was no longer observed and the network delivery path showed improved data loss metrics (within threshold parameters).
Without the ability to isolate the root-cause, FIS global customers were at risk of continued service disruption. Continued issues could have exposed FIS to negative financial and reputational risks.
AppNeta’s ability to isolate and provide visibility into root-cause also supported the FIS Global business decision to expand AppNeta deployment to Australia and Brazil.
To learn more about FIS’s experience with AppNeta and DX NetOps, read the full success story!

Jeremy Rossbach
As the Chief Technical Evangelist for NetOps by Broadcom, Jeremy is passionate about meeting with customers to identify their IT operational challenges and produce solutions that fit their business and network transformation goals. Prior to joining Broadcom, he spent over 15+ years working in IT, across both public...
Other resources you might be interested in
DX NetOps: Harness Syslog for Operational Visibility
Learn how to configure DX NetOps for robust syslog ingestion, gaining comprehensive operational visibility by displaying all external syslog messages directly within DX NetOps Portal.
Rally Office Hours: September 4, 2025
In the latest edition of Rally office hours, learn how to view filter substitutions and then follow the weekly Q&A session with Rally product experts.
Rally Office Hours: September 11, 2025
Hear about recruiting MCP Server early adopters and ancestor filtering in Rally's Custom Lists, then follow the weekly Q&A session with Rally product experts.
Powering RAG Pipelines With Automic Automation
See how Automic Automation optimally equips you for the AI revolution, combining proven enterprise capabilities with the potential of generative AI.
Unlock Real-Time AWS Observability With Streaming Ingestion in DX Operational Observability
With streaming ingestion capabilities, DX Operational Observability offers visibility into your AWS telemetry, enhancing insights and incident response.
Observability and IT Monitoring Governance: Establishing Order (Part 3 of 4)
Find out how DX Unified Infrastructure Management (DX UIM) supports monitoring governance, enabling teams to manage configurations and track alarm policies.
Observability and IT Monitoring Governance (Part 4 of 4)
This post shows how baselines, KPIs, and thresholds are essential for monitoring governance. See how IT can shift from reactive to proactive IT management.
What's Really Happening in Your Branch Office Network?
Fragmented monitoring tools create critical visibility gaps in branch networks. Find out why you need network observability to pinpoint the cause of issues.
Rally Office Hours: August 28, 2025
Learn about the general availability of the AI writing assistant in Rally, then follow the weekly Q&A session with Rally product experts.