COURSE

AAI: Evaluating SLA Compliance with the Business Area Monthly Performance Data Insight

This course introduces you to the AAI’s Business Area Monthly Performance data insight, which provides visual tracking of SLA success rates across your business areas and jobstreams.

Released

April 25, 2025

Time to Complete

45 minutes

Badge

AAI Data Insights

Instructor

Natalia Fontan Garcia-Boente

What You Will Learn

You will learn to identify trends, spot SLA breaches, and proactively resolve performance issues.

In this course, you will:

Understand the Business Area Monthly Performance data insight and its role in monitoring SLA adherence.
Discover how to create, edit, analyze, and share this data insight.
Explore practical use cases demonstrating proactive performance management.

What You Will Earn

Upon completion, you will receive:

A certificate validating the course completion
The AAI Data Insights badge

Course Objectives

By the end of this course, you will be able to:

Explain the purpose and benefits of the Business Area Monthly Performance data insight
Use the heat map and monthly views to interpret SLA trends
Identify business areas requiring attention and proactively resolve issues

How to Get Started

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