COURSE

AAI–Defining and Managing Jobstream SLAs

This course introduces the key concepts of SLA management in AAI, including SLA types, Start-By times, and conditional SLA rules.

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Released

June 10, 2026

Time to Complete

1 hour

Badge

AAI Jobstream SLAs

Instructor

Natalia Fontan Garcia-Boente

Learn how SLAs help you monitor jobstream performance in AAI. This course introduces SLA configuration, Start-By monitoring, and conditional SLA rules, and shows how SLA information is used to evaluate workload performance across AAI monitoring views.

What You Will Learn

Business-critical workloads do not just need to complete successfully, they need to complete on time. In Automation Analytics & Intelligence (AAI), SLAs provide a framework for defining expected jobstream completion behavior and monitoring workload performance against operational commitments. This course introduces the key concepts of SLA management in AAI, including SLA types, Start-By times, and conditional SLA rules. You will learn how AAI evaluates jobstream performance against SLA expectations and how different SLA strategies can be used to support varying business schedules and processing windows.

What You Will Earn

Certification

Upon completion, you will receive:

A certificate validating the course completion
The AAI Jobstream SLAs Badge

Value: 400 points

Course Objectives

At the end of this course you will be able to:

Understand the purpose of SLAs in workload monitoring
Differentiate between SLA Types and Set By options
Configure Start-By times to support proactive monitoring
Understand how conditional SLAs support changing operational schedules

How to Get Started

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