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August 10, 2021

Automated Remediation #1: The Need

by: Paul Weschler

For today’s IT operations teams, delivering flawless user experiences is critical. However, as infrastructures and environments continue to grow more complex, meeting this mandate gets ever more difficult. Ultimately, it’s critical that teams optimize operational efficiency, so they can quickly, effectively address problems when they arise.

The problem is that, when issues arise within today’s complex, dynamic, modern IT infrastructures, it is difficult to identify the root cause, much less rapidly apply a fix. This stark reality presents major operational implications:

  • High cost and disruption. High value, expert staff from across the organization must move away from current, strategic efforts to quickly investigate issues, sit on triage calls, and work to determine a fix. These realities are highly disruptive to ongoing operations.
  • Inefficiency. Routinely, teams contend with manual efforts that leave the business exposed to inconsistencies, mistakes, and lost staff productivity. Learnings from issue resolution often aren’t consistently documented and aren’t automated. Consequently, teams encounter the same issues and mistakes repeatedly, exacerbating the costs and penalties.
  • Degraded service levels. Outages and poorly performing IT systems lead to degradation of performance and availability of the business services that customers and users count on. Too often, customers find out about issues before operations staff. Slow resolution times exacerbate the penalties.

Further, these penalties don’t stop in the operations teams. For the business, these operational issues translate to an erosion of customer confidence, degradation of competitive position, stifled innovation, lost revenue, and, in cases of critical infrastructure, public safety can even be jeopardized.

The Promise of Automation

When issues arise, such as slow service response, teams must be able to identify the cause of issues and then remediate them, and do so reliably, quickly, and efficiently. Pivoting from manual to automated resolution is a crucial step to achieving these objectives for all business stakeholders.

By automating remediation processes, teams can boost operational efficiency and resilience. Intelligent automation enables optimized customer experiences, which directly fuels business value and success.

The Solution: AIOps from Broadcom with Automic Automation

By integrating AIOps from Broadcom with Automic Automation, teams can establish automated remediation that delivers significant operational and business benefits.

In our next document in this Skill Builder series, we look in more detail at each of these solutions.