Broadcom Partner Spotlight: A&I Introduces ScoutITAi—Harness Reliability Scoring and GenAI for Network Observability

Having been in this industry for over three decades, I find it fascinating to see how much the nature of IT operations has evolved. For years, IT operations teams have been in a constant state of high alert, always putting out fires and striving to prevent production systems from failing. Their goal has been to minimize disruptions and accelerate remediation and resolution efforts.

However, meeting this goal has become much more difficult, particularly as cloud and network environments continue to expand, increasing operational complexity. With this complexity, monitoring the health, performance, and resilience of critical business services becomes significantly more challenging.

Given these emerging realities, teams are increasingly shifting their focus toward establishing comprehensive observability—and then building on these observations to drive real improvements in what truly matters: reliability.

The solution: Network Observability by Broadcom

To address these challenges, Broadcom offers a powerful platform that provides end-to-end network observability. Network Observability by Broadcom delivers advanced capabilities and rich insights, making it easier than ever to drill down into critical performance metrics. Broadcom customers can now augment these solutions with another advanced offering that provides added business context and intelligence.

Introducing ScoutITAi

Broadcom customers can enhance their observability capabilities with ScoutITAi, a cloud-based network observability-as-a-service offering from A&I Solutions.

ScoutITAi is a powerful tool for customers running Network Observability by Broadcom solutions, including DX NetOps and AppNeta. Acting as an overlay, ScoutITAi enhances these solutions with advanced analytics capabilities. It can aggregate data from Broadcom solutions, including DX NetOps and AppNeta, as well as pretty much any other monitoring tool.

Key features

Proprietary, patented Reliability Path Index

At the core of ScoutITAi is the Reliability Path Index, a proprietary and patented model that has been refined over 15 years. This model offers real-time and historical insights into service resilience, enabling faster issue triage and continuous reliability improvements.

The model starts with 13 key categories that define how defects and bottlenecks impact service reliability. It aggregates monitoring data from various sources. Using statistical calculations, it provides a reliability score that helps IT teams understand and improve service performance.

Advantages of the Reliability Path Index

With this proven model, ScoutITAI delivers several key advantages:

• Establish objective measurement across cloud services. IT teams frequently hear complaints like “Zoom is slow” or “Dropbox is unresponsive.” With AppNeta, virtual agents can feed cloud performance data into ScoutITAi, which then analyzes it through the reliability model. Teams can assess and compare all the apps they support—including SharePoint, Salesforce, SAP, and more. By comparing app performance, IT teams can quickly pinpoint underperforming services and take corrective actions.
• Compare performance against rolling averages. ScoutITAi provides a relative performance indicator, enabling teams to compare real-time metrics against 10-day or 30-day rolling averages. This allows IT teams to immediately detect anomalies, track performance trends, and take preemptive action before end users experience major issues.

A responsible, practical approach to AI in IT operations

ScoutITAi offers a focused, responsible AI solution tailored for IT operations. ScoutITAi delivers an advanced, AI-powered solution that offers these distinct advantages:

• Purpose-built AI for IT operations. AI models in ScoutITAi are fine-tuned for reliability scoring across any cloud service.
• Generative AI insights. IT teams can leverage AI-powered insights to predict the impact of changes, before implementation. With the solution, teams can analyze trends, pinpoint problematic areas, and suggest corrective measures before they escalate. With AI-powered evidence, operational teams can objectively track and showcase performance improvements.
• Scenario-based optimization. IT teams can explore hypotheticals, such as if a team works on improving latency of a service over the next 30 days, what improvements could be realized.
• Breakthrough speed and scale. ScoutITAi can analyze 150 million rows of performance data from various monitoring tools. With the solution, inquiries that took analysts days can now be completed in minutes.

The benefits of ScoutITAi

With ScoutITAi on their sides, customers can realize these benefits:

• Boost service levels and meet reliability goals. The solution delivers executive-level dashboards that summarize critical business metrics and deliver them in an intuitive, real-time format. With the solution, teams gain the critical insights they need to enhance uptime and performance.
• Improve operational efficiency. ScoutITAi offers automated reporting and advanced analytics that streamline IT team workflows. By leveraging the solution and A&I’s expert services, IT teams can boost productivity and free up valuable time for strategic initiatives.

Partner with A&I Solutions

ScoutITAi is developed and delivered by our team here at A&I Solutions. A&I Solutions is proud to be one of Broadcom’s Expert Plus Partners, an honor given to select partners who have a proven history of providing exceptional technical expertise and assistance.

Our team has decades of experience with Broadcom’s network operations products and deep expertise in enterprise applications, service assurance, security, and infrastructure monitoring.

We help customers transform their IT operations by improving service consistency and maximizing operational efficiency. Whether you need help with design, implementation, or optimization, A&I Solutions is here to support your IT transformation journey.

Conclusion

As IT operations grow increasingly complex, achieving true observability is more critical than ever. When combined with Broadcom’s Network Observability solutions, ScoutITAi delivers a powerful, AI-driven approach to improving reliability and operational efficiency. By partnering with A&I Solutions, organizations can ensure they have the right tools, expertise, and support to navigate their evolving IT landscapes.

To learn more, see our Small Bytes webcast, A&I Presents ScoutITAi—Cloud Network Observability as a Service. The webcast features a live demonstration of ScoutITAi. View the webcast and see the power of the solution in action.