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Key Takeaways
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We are pleased to announce the results of new research conducted by Dimensional Research and sponsored by Broadcom, which found broad proliferation of cloud infrastructure combined with continued support for remote workers is driving increased complexity and visibility challenges for network operations teams. The survey of more than 500 networking, operations, cloud, and architecture professionals also uncovered a surprising shortage of skilled workers requiring 65 percent of respondents to rely on third-party resources for network operations. These findings paint a concerning picture as organizations struggle to meet demand for modern IT networks.
With 98% of companies using or planning to use cloud infrastructure and 95% enabling remote workers, the network has become increasingly more complex, as noted by 78% of respondents. Network endpoints are spread far and wide and often exist in workers’ homes which makes it challenging to gain the visibility necessary to ensure uptime, performance, and security.
An additional challenge is the lack of network performance data provided by ISPs and cloud providers, leading 80% to state that internet and cloud environments create network blind spots which can often create delays in issue remediation. These findings indicate that most companies don’t have proper visibility to realize real network observability success for today’s complex, modern IT environments.
When asked about the specific challenges they face with network operations management, 41 percent pointed to a lack of needed skill sets, while not having enough operations personnel was cited by 31 percent. Digging deeper to understand what is inhibiting teams’ ability to grow, over three-quarters (78%) of respondents said lack of budget, and 45 percent pointed to a general lack of available candidates.
Not surprisingly, 65 percent of organizations are turning to third parties for network operations support, a stop-gap measure to fill the void, but not a long-term solution. Thus, few teams are gaining the hands-on experience necessary to develop the capabilities they need to manage the network themselves. This means a greater reliance on tools and third-party data.
Unfortunately, 84% of network professionals indicated they regularly learn about issues from users, which means users are experiencing performance problems before the network team knows. This is a clear reflection of the lack of information network teams have access to. In fact, 95 percent of respondents say they do not get the information they need from ISPs and cloud providers. According to 76 percent of respondents, slow or missing data directly impedes resolution times.
“The results of this survey serve to highlight some of the biggest issues network operations teams are facing today,” said Mike Melillo, senior director, Network Management Solutions, Broadcom. “Ensuring the performance of the network is mission-critical for every business. Yet, the data shows that teams aren’t getting the support, staff, or tools they need to make their jobs simpler. Given the importance of the network for modern business, the industry needs to continue to work to collect, correlate and normalize multi-vendor network data that produces intelligent remediation recommendations and focused triage workflows and helps resolve the challenges captured in this research project.”
The full report, “Cloud and Internet Usage Generates Network Observability Blind Spots,” is available here.
Networking, operations, cloud, and architecture professionals at medium to global enterprise companies representing all seniority levels were invited to participate in a survey on their company’s network operations practices. The survey was administered electronically, and participants were offered a token compensation for their participation.
A total of 505 qualified participants completed the survey. All participants had enterprise security responsibilities. Participants were from 5 continents, providing a global perspective.