Running network operations today is more complicated than ever before. Networks are growing in size and complexity due to modern network architecture adoption, but organizations are not hiring more staff to compensate for this increased complexity and demand. The prevailing mentality seems to be to do more with what you have.
How do you advance your network monitoring software strategies to deal with these challenges and show return on investment (ROI) back to the business, all while proving IT is a strategic investment area for business growth and success? Broadcom recently commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential ROI enterprises may realize by deploying Experience-Driven NetOps from Broadcom Software. This solution provides unique benefits to enterprises by combining DX NetOps and AppNeta.
Figure 1: Through five customer interviews and data aggregation, Forrester concluded that DX NetOps and AppNeta by Broadcom Software has the following three-year financial impact.
Forrester conducted representative interviews and financial analysis and found that organizations could experience benefits of $6.8 million over three years versus costs of $2.6 million, adding up to a net present value (NPV) of $4.2 million and an ROI of 160%. Return on Investment (ROI) is a popular profitability metric used to evaluate how well an investment has performed relative to the investment costs, and the profitability it brings back to the business. Many businesses still view IT as a cost center rather than a strategic partner, so a positive ROI is an important consideration.
Forrester found that Broadcom solutions increased effectiveness of network professionals by 30%, resulting in savings of $1.5 million over three years. Network engineers can pinpoint issues across server, network, and application layers more quickly. The solutions enable the automation of previously manual database update processes by discovering devices and creating an accurate network topography. The solutions also reduce the mean time to resolution (MTTR) of complex issues for internet services by as much as 60% and enable the use of commodity internet services instead of more expensive MPLS services.
Figure 2: Forrester research reveals the quantified benefit data achievable as applied to the composite organization.
Forrester’s research reveals that network monitoring software by Broadcom can increase the effectiveness of IT professionals by decreasing network-related alarms by 90% and decreasing the average time per ticket by 50%. This results in savings of $903,000 over three years. Using patented technology, you could expect to see alarm noise decrease by up to 90%, which results in a corresponding reduction in help desk tickets. Help desk tickets transition to lower-cost support channels. Help desk professionals also spend less time per ticket because the tools enable more precise triage capabilities.
Forrester research uncovered savings in revenue from downtime avoidance totaling $2.5 million over three years. The solution can improve network uptime with its full stack monitoring capabilities, resulting in NetOps teams experiencing less network downtime by diagnosing and correcting issues more quickly. Performance degradation can also impact revenue, and Broadcom tools help maintain network performance before alarms go off.
NetOps team can expect a 50% reduction in cost for multiple point solution tools, resulting in savings of close to $1M over three years. Monitoring complex networks that connect employees to a mix of enterprise applications, public cloud, and SaaS applications ultimately results in tool sprawl costs on average of up to $2.5 million per year for companies participating in this research. After moving to Broadcom solutions, these organizations retired their redundant network monitoring tools.
Forrester research uncovered significant cost savings on network bandwidth by enabling the use of commodity internet services, resulting in savings of $1 million over three years. Organizations use the DX NetOps and AppNeta tools to monitor broadband and SD-WAN services. With the ability to guarantee quality-of-service performance metrics, you can avoid the installation of new, more expensive MPLS circuits, thereby saving an estimated 70% in costs per year.
Download the full report here and realize the potential financial impact of DX NetOps and AppNeta on your organization.